Trust Us to Manage Your Investment Property
At Professional Electronics, we pride ourselves on our commitment to delivering exceptional service and products to our clients. With over 40 years of experience, we have established ourselves as a leading provider of reverse logistics solutions, servicing some of the world's top consumer and industrial electronics brands. Our mission is to create a win-win-win situation for our clients, where everyone benefits from our services.
Our Services
As a full-service reverse logistics company, we offer a comprehensive suite of solutions that cater to the needs of our clients. Our services include:
- Authorized Factory Service Provider: We provide authorized factory service for warranty repairs, ensuring that your products are repaired quickly and efficiently.
- Parts Fulfillment: Our experienced team handles warehousing, distribution, and customer service to ensure that your parts are delivered promptly and accurately.
- Parts Harvesting, Asset Recovery, and E-Waste Program: We harvest sub-assemblies and components to reduce repair costs and maximize asset recovery. Our e-waste program ensures that electronic waste is disposed of safely and in an environmentally friendly manner.
Other Services
In addition to our core services, we also offer:
- OEM Recovery: We work directly with original equipment manufacturers to ensure that our clients participate in warranty terms associated with their third-party products.
- Quality Assurance Evaluation and Reporting: We provide extensive analysis of product failures, safety issues, and product improvements, with customizable reporting tailored to our clients' needs.
- Recall and Retrofit Operations: Our rapid response and short turnaround times ensure that manufacturers and bulk retail programs receive prompt attention.
- Reverse Logistics and Refurbishing: We provide an end-to-end solution for customer returns, including validation, credit issuance, and refurbishment.
- Global Distribution: Our extensive global distribution channels allow our clients to sell their products in targeted markets.
- IT/Network Support: We offer comprehensive IT managed services, IT outsourcing, and IT support for small to medium-sized businesses.
- Vendor Direct Sales: Our direct relationships with major retailers provide additional sales channels for our clients.
Products We Service
Our expertise in refurbishing and reselling electronic products is extensive and includes:
- Security Products: We service electronic article surveillance (EAS) systems, digital video recorders, PTZ and fixed cameras, monitors, controllers, matrix systems, switches, door controllers, access control readers, and input/output modules.
- Consumer Products: We refurbish and resell a wide range of consumer electronics, including LED, LCD, and plasma display devices, digital still cameras, digital video cameras, small appliances, audio equipment, personal computers, laptops, tablets, and home appliances.
Export Opportunities
We also provide an extensive selection of refurbished consumer electronics available for export from Canada. For inquiries, please contact us at 1-905-625-6638 or info@professionalelectronics.ca.
Service Experience
Most customers have had a positive experience with Professional Electronics, with several reviewers praising the quick and professional service provided by Jennifer and the team. They have received their repaired devices in a timely manner and have appreciated the helpful and knowledgeable staff.
Challenges with Scheduling Repairs
On the other hand, some customers have faced difficulties when scheduling repairs. Several reviewers have reported that the process of scheduling a drop-off for repairs is opaque and difficult, with long wait times on the phone and unresponsive emails. This has led to frustration and disappointment.
Customer Service Issues
Some customers have also experienced poor customer service, including rude and arrogant behavior from staff members. One reviewer reported being spoken to in a condescending manner by a receptionist, which left a negative impression.
Repair Process
The repair process itself has also been a source of frustration for some customers. One reviewer was required to pay a diagnostic fee before receiving a quote, which they felt was unfair. Another reviewer reported being told that their repair would take longer than expected, which led to further frustration.
Be the first to review Professional Electronics.
Write a Review
