Taking care of you, so you can take care of you
Our Story
At Universal Optical, we take pride in being a family-run business that has been dedicated to providing exceptional eye care and luxury eyewear since 1981. Over the years, our goal has been to dispense glasses and contact lenses made of the finest materials available, while offering an extensive selection of designer frames. We take pride in our ability to bring the latest exclusive European lines to our customers.
Featured Services
At Universal Optical, we offer a range of services designed to meet the unique needs of each individual. Our team of professionals is dedicated to providing personalized attention and expert guidance to ensure the best possible outcome for our patients. We believe that everyone deserves to see the world with clarity and confidence.
Eye Exams
Our comprehensive eye exams are designed to provide a comprehensive assessment of your eye health. Our experienced optometrists will carefully examine your eyes, checking for any potential issues and providing personalized recommendations for improving your vision. With modern technology and a keen eye for detail, we are committed to providing accurate diagnoses and effective treatments.
Contact Lenses
At Universal Optical, we understand the importance of convenient and comfortable contact lenses. We offer a wide range of brands and types, including toric and gas-permeable lenses. Whether you're looking for a long-term solution or something more convenient, we have a solution for you. Our expert team is always available to help you find the perfect fit for your unique needs.
Eyewear
Our extensive selection of eyewear is unmatched, featuring over 1500 different styles from luxury designers such as Versace, Ray-Ban, Burberry, Coach, Tom Ford, Michael Kors, and Dolce & Gabbana. We take pride in our commitment to quality, ensuring that every pair of glasses meets the highest standards. From frames to lenses, we believe that every detail matters when it comes to your eyes.
Special Offers
At Universal Optical, we believe in treating our customers like family. We understand that every individual has unique needs and budgets. That's why we're committed to providing exclusive special offers and promotions to help you achieve your eye care goals. From discounts to loyalty programs, we're dedicated to making your experience with us unforgettable.
Regardless of whether you're seeking an eye exam, contact lenses, or a new pair of glasses, our team is here to guide you every step of the way. At Universal Optical, we're passionate about empowering our customers to see the world with clarity and confidence.
Overall Experience
The reviews of Universal Optical offer a mixed bag of experiences. Some customers had positive encounters with the staff and the services offered, while others had frustrating and disappointing experiences.
Positive Comments
Excellent Customer Service
Many customers praised the staff at Universal Optical for being professional, patient, and helpful. Mair, Albert, and the staff were singled out for their excellent customer service. Customers appreciated the honest input and helpfulness they received during their visits.
Wide Selection and Fast Turnaround
The establishment was praised for its wide selection of products, including Ontario-approved safety glasses. Customers also appreciated the fast turnaround time for their orders.
Friendly and Knowledgeable Staff
Several customers commented on the friendly and knowledgeable staff, with some even going back to the store for future purchases.
Negative Comments
Bait and Switch
Unfortunately, some customers had negative experiences with the store. They felt that the staff was dishonest and deceptive, with some reporting being misled about prices and promotions.
Poor Communication
Some customers reported difficulty in getting their orders fulfilled, with excuses and delays blamed on third-party suppliers. One customer even reported being told that a product was no longer available, only to discover that it was in stock.
Unreliable and Untrustworthy
Some customers felt that the store was unreliable and untrustworthy, with one even reporting that they would "advice to avoid this establishment at ALL costs."
Verdict
Based on the reviews, it appears that some customers had positive experiences with Universal Optical, while others did not. While the store offers a wide selection and friendly staff, the negative comments suggest that customers should approach with caution and carefully review any promotions or offers before making a purchase.
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