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At Neighbourhood Legal Services, we are a non-profit and independent community legal clinic that has been serving the community since 1973. Our mission is to provide free legal services and assistance to low-income individuals who live within our catchment area and qualify for our services. We believe that the low-income residents of our community have a right to access to justice through effective legal representation, to be treated with dignity and respect, and to direct their own destinies.
Our Work & Your Support Staff
We are dedicated to providing the low-income residents of our community with high-quality legal advice, representation, and services intended to promote their welfare. We work with the community to address the root causes of poverty and systemic legal problems facing low-income people. We are committed to the promotion of the values contained in the Ontario Human Rights Code, and to non-discrimination on the basis of race, creed, colour, national origin, political or religious affiliation, sex, sexual orientation, age, marital status, family relationship, receipt of social assistance and/or disability.
Our Services & Eligibility
We offer a range of legal services including public legal education, law reform, and community development. To be eligible for our services, individuals must live within our catchment area. We have a printable referral guide available for agencies and service providers.
Online Intake
Our online intake process allows you to provide us with the necessary information to assess your eligibility for our services. Once we receive your complete intake, we will respond within 2-3 business days. Please note that you must live in our catchment area to be eligible for our services. Confirm that you live within our catchment area as part of the online intake process.
Community Legal Clinics
We are proud to be a community-based and operated legal aid clinic, serving and working with the low-income community of eastern-downtown Toronto. We are committed to promoting the values contained in the Ontario Human Rights Code and to non-discrimination on the basis of the protected grounds listed in the Code.
Support from Our Board of Directors
We are governed by a volunteer Board of Directors, who play an important role in our governance. Our Board members are committed to ensuring that our services meet the changing needs of our community and that we operate in a responsible and accountable manner.
Membership
As a non-profit corporation, our members play an important role in our governance. We value the input and participation of our members in shaping the direction and priorities of our organization.
History
Since our inception in 1973, we have been a trusted and respected legal aid clinic in the community. We have built a reputation for providing high-quality legal services and advocating for the rights of low-income individuals.
Overall Experience
The reviews provide a mixed assessment of Neighbourhood Legal Services, with some users expressing satisfaction and others conveying disappointment and frustration.
Positive Experiences
Some users reported positive experiences, praising the team's friendliness, professionalism, and helpfulness in addressing legal issues.
Negative Experiences
However, many users expressed dissatisfaction, citing issues such as unprofessional reception, poor communication, and a lack of support from lawyers. Some users reported feeling disrespected, ignored, and even victim-blamed.
Common Issues
Several users mentioned difficulties in scheduling appointments, receiving timely responses, and obtaining adequate support from lawyers. Some users felt that the service was geared towards low-income individuals, but failed to provide adequate assistance.
Praise for Specific Staff
A few users praised specific staff members, such as receptionists and lawyers, for their kindness, efficiency, and professionalism.
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