Empowering Independence, Enriching Lives
GEM Healthcare is a full-service health care company, privately owned and operated by a Canadian family in Ottawa, Ontario. Our team of dedicated professionals is committed to providing high-quality home care and support services to individuals in need. With a strong presence in Ottawa, Newmarket, Perth, and Lanark County, we are proud to offer a wide range of services designed to promote health, wellness, and independence.
Our Mission
At GEM Healthcare, we believe that everyone deserves to live their best life, regardless of age or health status. Our mission is to provide compassionate, personalized care that empowers individuals to maintain their independence and quality of life. We achieve this by delivering a comprehensive range of services, from home care and support to workplace health and wellness clinics, all designed to meet the unique needs of our clients.
Our Services
GEM Healthcare offers a comprehensive range of services, including:
- Home Care and Support Services: Our team of registered nurses, registered practical nurses, personal support workers, and companions provide expert care and emotional support to individuals in their homes or in long-term care facilities.
- N95 Mask Fit Testing: We offer respiratory mask fit testing for organizations and individuals, ensuring compliance with the highest standards of safety and health.
- Foot Care by a Registered Nurse: Our skilled foot care nurses provide essential foot care services, promoting mobility and overall health.
- Workplace Health and Wellness Clinics: We deliver health and wellness clinics, tailored to meet the specific needs of your workplace, promoting a healthy and productive workforce.
- Personal Support Worker Services: Our personal support workers provide care and emotional support, assisting with daily living activities and promoting independence.
- Companion Services: Our trained companions offer social stimulation, companionship, and emotional support, reducing feelings of isolation and loneliness.
Our Commitment to Quality
At GEM Healthcare, we are committed to delivering the highest quality care and services. Our team of healthcare professionals is carefully selected and trained to provide expert care, compassion, and understanding. We strive to create a safe, supportive, and inclusive environment, where our clients feel valued, respected, and empowered to take control of their health and well-being.
Our Response to COVID-19
During the COVID-19 pandemic, GEM Healthcare has taken every precaution to ensure the safety and well-being of our clients, staff, and visitors. We have implemented rigorous infection control measures, including the use of N-95 masks and personal protective equipment, to minimize the risk of transmission. We continue to operate all our locations, providing essential health care services to those in need.
Quality of Services
The majority of reviewers have had positive experiences with GEM Healthcare. They praise the company's ability to provide professional, caring, and qualified PSWs who are able to attend to their loved ones' needs in a timely manner. Many reviewers mention that GEM's staff are fully trained, well-coordinated, and responsive to their needs and concerns.
Communication
Reviewers highlight the importance of open and honest communication with GEM's management team, particularly Kristy, who is praised for her professionalism, organization, and caring nature. They appreciate being able to speak with a person who is helpful and caring, and receiving timely updates and support.
Flexibility and Availability
Reviewers note that GEM is able to accommodate varying levels of care, from zero to 24/7 coverage, and are willing to work with clients to find the best solution. They also appreciate the company's ability to respond quickly to requests, often providing PSWs within 24 hours.
Concerns and Issues
While some reviewers have had some issues with particular PSWs not being a good fit for their loved ones, they acknowledge that GEM responds promptly to resolve any issues. A few reviewers mention that the minimum hour requirement is higher than other similar companies, but this is seen as a minor drawback.
Recommendations
The majority of reviewers would highly recommend GEM Healthcare to others, praising their excellent services, professionalism, and responsiveness.
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