Our Story
At Wilson's Truck Lines, we are proud to be a leading provider of dedicated grocery transportation and logistics solutions. With over 80 years of experience, we have built a reputation for excellence in the industry. Our story began in 1937 when John Wilson founded the company with a vision to provide high-quality transportation services to the grocery industry. Since then, we have grown and evolved to become one of the most respected logistics providers in Canada.
Our History
Our history is rich and proud, with a legacy that stretches back over eight decades. From our humble beginnings with four red Dodge trucks and four 20-foot trailers to our current status as a leading provider of dedicated grocery transportation and logistics solutions, we have always been committed to excellence. We have navigated through the challenges of wartime, economic fluctuations, and technological advancements, always staying true to our core values of service and excellence.
Our Future
As we look to the future, we are excited to continue to innovate and adapt to the changing needs of the industry. Our commitment to service excellence, sustainability, and customer satisfaction will remain unwavering. We will continue to invest in the latest technologies and training programs to ensure that our employees have the skills and expertise needed to deliver exceptional service. We believe that our "Never Say No" policy has been a key factor in our success, and we will continue to prioritize customer satisfaction above all else.
Our Services
At Wilson's Truck Lines, we offer a comprehensive range of services designed to meet the unique needs of the grocery industry. Our services include:
- Dedicated Fleets: We operate a fleet of dedicated trucks and trailers specifically designed for grocery transportation.
- Shunting Specialists: Our experienced shunting specialists have the expertise and equipment to handle the unique demands of grocery logistics.
- Coverage Map: We have a comprehensive coverage map that spans across Ontario, providing us with the flexibility to adapt to changing market conditions.
- Green Initiatives: We are committed to sustainability and have implemented various green initiatives to reduce our environmental impact.
The Outsource Advantage
Companies outsource their logistics requirements for several reasons. At Wilson's Truck Lines, we believe that outsourcing is a strategic move that allows companies to focus on their core competencies while leaving the logistics to experts. By partnering with us, you can:
- Concentrate on your core business while we handle your logistics needs.
- Benefit from our specialized expertise and equipment.
- Enjoy cost savings and increased efficiency.
- Take advantage of our global network and expertise.
The Activity Standards Process
At Wilson's Truck Lines, we are committed to excellence and continuously strive to improve our processes and services. Our activity standards process is designed to ensure that all aspects of our operations meet the highest standards of quality, safety, and customer satisfaction.
Company Culture and Teamwork
The company seems to have a strong sense of teamwork and camaraderie, with one reviewer mentioning that everyone is friendly and helpful, making them feel like they are working as one family.
Response to Incidents
The company appears to take incidents seriously and responds promptly to concerns. One reviewer had an incident with a truck driver and sent an email to advise of the driver's behavior, receiving a swift response from Chuck, who took the time to call them back and assure them that the matter was being looked into.
Areas for Improvement
Some reviewers have expressed concerns about the company's drivers, with one mentioning that they speed and tailgate, and another having a negative experience with a truck driver. There are also concerns about the Dispatch and Safety departments, with some reviewers feeling that they do not cooperate with each other and that dispatchers lack knowledge about trucks and tractors.
Negative Experiences
One reviewer had a extremely negative experience with the company, citing poor communication between departments, lack of trust in drivers and dispatchers, and a reluctance to address equipment issues. This reviewer advises others to avoid the company.
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