Why settle for less when you can have it all?
Your Vision is Our Focus
Urban Vision prioritizes comprehensive eye care and stylish eyewear, offering a personalized and unparalleled experience for every guest. Located in the heart of Edmonton, our team of experienced optometrists and dedicated staff are committed to providing exceptional eye care that goes beyond just prescriptions.
Expertise and Compassionate Care
At Urban Vision, we understand the importance of comprehensive eye care. Our skilled optometrists conduct thorough examinations, identifying any vision issues and recommending personalized solutions. We also offer:
- Comprehensive eye exams for adults, children, and seniors.
- Advanced contact lens fitting for all types of vision needs.
- Laser vision correction consultations to explore options like LASIK and PRK.
- Eye health consultations to address concerns like dry eyes, redness, and eye strain.
- Designer eyewear consultation to find the perfect glasses or sunglasses to complement your style.
A Wide Selection of Options
Beyond exceptional eye care, we offer a curated selection of designer frames and high-tech lenses to choose from. With brands like Ray-Ban, Michael Kors, and Prada, you're bound to find the perfect pair. We also offer:
- A vast array of sunglasses and prescription sunglasses.
- A wide range of contact lenses, including daily disposables and advanced multifocal options.
- High-quality ophthalmic lenses featuring the latest lens technology.
Dedicated to Your Vision Health
Our commitment to your vision health extends beyond just providing excellent products and services. We believe in:
- Accessibility and affordability: Offering a wide range of options to suit different budgets.
- Patient-centered care: Taking the time to understand your individual needs and concerns.
- Exceptional customer service: Ensuring a comfortable and personalized experience every time you visit.
Book your eye exam online today and experience the Urban Vision difference. We look forward to helping you achieve crystal-clear vision and confident sight.
Customer Satisfaction
The majority of customers who have visited Urban Vision have had a positive experience. Many have praised the staff, particularly Sam, for being knowledgeable, friendly, and patient. They have also appreciated the wide range of frames and the ability to find styles that fit their face shape and budget.
Shop Ambiance
Urban Vision is described as a nice-looking store that carries great name brands. The staff are welcoming and make an effort to ensure a comfortable shopping experience.
Prescription and Fitting
The team at Urban Vision is knowledgeable and takes the extra steps to ensure great eye care and glass fitting. Customers have appreciated the personalized attention and the effort to find frames that work for their face shape and style.
Billing and Insurance
However, one customer had a poor experience with billing and insurance. The customer had to pay out of pocket for an appointment and then deal with issues with submitting a claim. The company's handling of billing and insurance was described as "poor" and "rude."
Values
Despite the negative experience with billing, many customers have praised Urban Vision for its values, stating that the staff genuinely care about getting prescriptions set up properly and provide excellent customer service.
Dispute Resolution
One customer, in particular, had a conflict with the billing process and felt that the receptionist was rude. The customer eventually resolved the issue with the benefit company and cancelled their follow-up appointment.
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