Passionate about aquatic leisure, Pioneer Family Pools has been serving Barrie and surrounding areas for over 35 years. Founded on a commitment to quality and customer satisfaction, we are proud to offer a comprehensive selection of swimming pools, spas, and related products and services. We are "Your Leisure Superstore!"
What sets us apart?
Our team of experienced professionals is dedicated to exceeding your expectations. We take pride in:
- Personalized consultations: We understand that every project is unique. Our experts will work with you to understand your needs and preferences, offering tailored recommendations.
- Quality products: We partner with leading brands to bring you the latest and most reliable swimming pool and spa equipment, chemicals, and accessories.
- Expert installation and service: From pool liner installations to comprehensive openings and closings, our team of certified technicians guarantees professionalism and efficiency.
- Unparalleled customer service: We prioritize clear communication, responsive support, and personalized attention throughout the entire process.
Our Services
Pioneer Family Pools offers a vast array of products and services to fulfill all your aquatic needs. We can help you with:
Pool & Spa Ownership
- Above-ground, in-ground, and on-ground pool construction & installation
- Saltwater pools and spas
- Hot tubs & spas
- Pool liner installations & replacements
Pool & Spa Care
- Comprehensive opening and closing services
- Water testing and chemical balancing
- Pool equipment repair and maintenance
- Professional pool cleaning and maintenance programs
Accessories & Supplies
- A wide range of pool furniture, accessories, and safety equipment
- Pool toys, floats, and games
- Pool chemicals and testing kits
More than just products and services, we are your trusted partners in creating your dream aquatic getaway. We offer:
- Free estimates and consultations
- Competitive financing options
- Convenient online ordering and delivery options
- Responsive customer support and personalized attention
Contact us today and discover the exceptional service and expertise that awaits you at Pioneer Family Pools!
Customer Service Issues
Multiple reviewers have expressed dissatisfaction with the customer service at Pioneer Pools, citing unhelpful and rude management, failure to communicate important information such as final sale policies, and unwillingness to work with customers to resolve issues.
Disputes over Pricing and Billing
Several reviewers have reported being surprised by unexpected charges or higher-than-quoted prices, including one reviewer who was charged over $1,400 for a hot tub repair without being informed of the cost beforehand.
Negative Experiences with Pool Opening and Maintenance
One reviewer reported being charged a high price for a basic pool opening service, while another reviewer expressed frustration with the quality of service and communication from the company.
Positive Reviews
On the other hand, several reviewers have reported positive experiences with Pioneer Pools, including helpful and knowledgeable staff, fast and accurate water testing, and successful installations of pool liners and gazebos.
Staff Praise
Some reviewers have specifically praised individual staff members, such as Patrick and Jack, for their professionalism and excellent work.
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