Your Comfort, Our Priority
Who We Are
BC Wide Home Services has been proudly serving the Lower Mainland of British Columbia for over 25 years. Our team of licensed and experienced technicians are dedicated to providing comprehensive, reliable, and affordable heating, cooling, and air quality services to residential homes.
Our Values
Our core values guide our interactions with every customer:
- Professionalism: We are committed to providing exceptional customer service, rooted in integrity, honesty, and transparency.
- Quality: We utilize the latest technology and equipment to ensure top-notch services and repairs.
- Efficiency: We prioritize timely response, accurate diagnoses, and efficient solutions to minimize disruptions to your home comfort.
- Customer Focus: We value your needs and are dedicated to exceeding your expectations through personalized services and open communication.
Services We Offer
We offer a comprehensive range of services to meet your diverse needs:
Heating Services
- Reliable and affordable heating solutions for ultimate comfort.
- Maintenance, repair, and installation services for boilers, furnaces, heat pumps, and other gas appliances.
Cooling Services
- Superior cooling solutions to keep you comfortable all year round.
- Expert service and repair of air conditioners, heat pumps, and other cooling systems.
Air Quality Services
- Comprehensive air quality assessments and solutions.
- Installation and repair of air cleaners, humidifiers, dehumidifiers, UV lights, and other air quality systems.
Additional Services
- Plumbing services for tankless water heaters, boilers, and other plumbing fixtures.
- Duct cleaning and air purification solutions for enhanced indoor air quality.
What Makes Us Different?
Our commitment to:
- Quality: We use only licensed and insured technicians, and prioritize durable and reliable equipment.
- Transparency: We provide clear and upfront estimates, and explain all costs associated with the work.
- Customer Care: We value your time and respond promptly to your inquiries.
- Convenience: We offer online scheduling, flexible appointment times, and 24/7 emergency service.
Overall Experience
The majority of customers have had a positive experience with BC Wide Home Services, praising the company's professionalism, responsiveness, and quality of work. Customers have used the company for various services, including furnace installation, duct cleaning, and air conditioner installation.
Professionalism and Quality of Work
Many customers have commended the company's technicians for being punctual, professional, and friendly. The foreman and work crew have been praised for their attention to detail, tidiness, and ability to explain complex information in a clear and concise manner. The company's work has been described as being of high quality, with some customers even receiving positive feedback from municipal inspectors.
Customer Service
Customers have also praised the company's office staff for being warm and supportive. The owner has been described as being hands-on and taking personal pride in the company's work. Some customers have appreciated the company's willingness to resolve concerns and negotiate quotations.
Issues with Integrity
However, one customer has accused the company of trying to scam them by suggesting that their furnace needed to be replaced when it only required a simple repair. This customer was suspicious of the company's diagnosis and sought a second opinion, which revealed that the issue was much less severe than initially suggested.
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