Business Details
27 Years
experience
Emergency
services
Trusted Managed IT Services in Vancouver
Founded in 1999 by Microsoft Certified Systems Engineer Andrew Lawrence, Transparent Solutions revolutionized IT support by introducing proactive managed services at a flat monthly rate. Our mission is to provide businesses with predictable, reliable technology solutions that eliminate emergency repair costs and downtime. With over two decades of experience, we deliver comprehensive IT management through continuous system monitoring, rapid issue resolution, and strategic technology consulting. Our team of certified professionals combines technical expertise with business acumen to develop customized solutions that align with each client's unique operational goals. Headquartered in Vancouver, we serve businesses across Canada with a commitment to transparency, integrity, and long-term partnership.Our services include cloud computing, business continuity planning, network security assessments, and 24/7 helpdesk support. By maintaining round-the-clock system monitoring and implementing preventive maintenance, we ensure our clients' technology infrastructure remains secure, scalable, and optimized for growth. Our vendor-agnostic approach and partnerships with leading technology providers enable us to deliver cost-effective solutions without compromising quality. Transparent Solutions measures success through client stability rather than service utilization, creating a unique business model where our interests align with our clients' operational success.
Services
Managed IT Services
Cloud Services
Network Assessment
IT Consulting
Business Continuity
Disaster Recovery
HelpDesk Support
Vendor Management
TransparentOffice
Technology Planning
Details
- Year established: 1999
Highlights and features
- We offer 24/7 proactive system monitoring since 2001
- Our flat-rate pricing includes all hardware and software
- We provide 24/7 emergency helpdesk support
- Our vendor-agnostic solutions optimize technology investments
- We guarantee system reliability through preventive maintenance
What people say
Reliable operation
Excellent value
Proven expertise
Frustration levels reduced
Top notch IT partner
Services
Managed IT Services
Our comprehensive managed IT services provide continuous system monitoring and preventive maintenance. We proactively identify and resolve issues before they cause business disruptions, ensuring maximum uptime and security. Our flat-rate pricing includes all hardware, software, and support services for predictable budgeting.
Business Continuity
We develop customized business continuity strategies to maintain operations during disruptions. Our solutions combine data backup, disaster recovery planning, and system redundancy. Regular risk assessments ensure preparedness for both large-scale disasters and everyday technical issues.
Cloud Services
TransparentOffice cloud services eliminate infrastructure costs while enhancing scalability. We provide enterprise-grade applications with predictable monthly pricing. Our geologically secure data center in Kelowna ensures data protection and rapid recovery capabilities for businesses of all sizes.
IT Consulting
Our IT consulting combines technical expertise with business strategy development. We assess technology needs and implement solutions that align with organizational goals. Vendor-agnostic recommendations ensure optimal technology investments without proprietary limitations or unnecessary costs.
Network Assessment
We offer free comprehensive network assessments to identify security vulnerabilities and system weaknesses. Our methodology includes risk analysis, vulnerability scanning, and detailed reporting with actionable recommendations. This service helps businesses understand and improve their current technology environment.
People
Andrew Lawrence
Founder
Microsoft Certified Systems Engineer with nearly two decades of IT experience. Founded Transparent Solutions in 1999 to revolutionize IT support through proactive management. Recognized for developing the first flat-rate managed services model in Canada.
Questions
What managed IT services do you offer?
We provide comprehensive IT management including 24/7 system monitoring, cloud services, business continuity planning, and helpdesk support. Our flat-rate pricing covers all hardware, software, and technical support needs.
Do you serve businesses outside Vancouver?
Yes, we serve businesses across Canada including Burnaby, Coquitlam, Surrey, and New Westminster. Our remote monitoring capabilities support clients nationwide from our Vancouver headquarters.
How does your flat-rate pricing work?
Our flat-rate pricing includes all IT services, hardware, and software. This model eliminates surprise fees by covering preventive maintenance, emergency repairs, and system upgrades for predictable monthly budgeting.
What emergency IT support options exist?
Our helpdesk provides 24/7 emergency support with rapid response times. Regular business hours are 6am-5pm PST Monday-Friday, with after-hours support available for critical system issues and data recovery.
Can you assess our current network security?
Yes, we offer free network assessments that include vulnerability scanning, risk analysis, and detailed reporting. This service identifies security weaknesses and provides actionable recommendations for improving your technology infrastructure.
