Your Pet's Health, Our Top Priority
A Legacy of Compassion and Expertise for Over 30 Years
Established over three decades ago, Arbutus West Animal Clinic has been a trusted partner in pet care for generations of Vancouver residents. Led by Dr. Uri Burstyn, our experienced team of veterinary professionals and compassionate staff are dedicated to providing personalized, comprehensive care for every furry (or scaled!) member of your family.
A Comprehensive Approach to Wellness
From routine vaccinations to advanced surgical procedures, Arbutus West offers a comprehensive range of services to address all aspects of your pet's health and well-being. We work closely with you to create tailored treatment plans, ensuring your pet receives the highest quality care and attention.
Key Services
- General Health & Nutrition: Comprehensive physical examinations, preventative care, nutritional guidance, and ongoing care for common ailments.
- Advanced Care & Surgery: Minimally invasive surgery options, advanced diagnostic tools, and experienced surgical expertise for a wide range of conditions.
- Exotic Animal Care: Specialized care for reptiles, birds, pocket pets, and other non-traditional pets.
- Emergency & Urgent Care: Rapid response to medical emergencies and urgent veterinary needs.
Compassionate and Collaborative Care
At Arbutus West, we believe in treating every pet as an individual and providing personalized care. Our team takes the time to get to know you and your furry companion, ensuring you receive clear communication and comprehensive explanations throughout the process.
Our Mission
Our vision is to bridge the gap between general practice and specialized care, offering exceptional veterinary care in a warm and caring environment. We believe in empowering pet owners with knowledge, guidance, and the necessary tools to become active partners in their pets' wellbeing.
Meet the Team
Led by Dr. Uri Burstyn, our team of knowledgeable and passionate veterinary professionals brings a wealth of experience and expertise to Arbutus West. We are committed to providing compassionate care, personalized attention, and cutting-edge veterinary medicine to pets and their owners.
Mixed Experiences at Arbutus West Veterinary Clinic
Positive Experiences
Some pet owners have had positive experiences at Arbutus West Veterinary Clinic. Dr. Burstyn was praised for saving a pet's life, while Dr. Mussi was commended for his thorough assessment and clear explanations. Another reviewer appreciated the flexibility and care provided by the clinic, particularly the vet assistant and front line staff.
Negative Experiences
However, some pet owners have reported negative experiences at the clinic. One reviewer felt that Dr. Uri was rough with their bunny and prescribed unnecessary tests, resulting in a high bill with inconclusive results. Another reviewer was unhappy with the treatment plan and communication from the clinic, citing a lack of empathy and condescending attitude from one of the veterinarians. They also felt that the clinic was more focused on making money than providing quality care.
Communication Issues
Communication seems to be a common issue at the clinic. Several reviewers mentioned that they had to chase the clinic for results and follow-up information, and were not always treated with respect and empathy.
Staff Performance
While some staff members, such as Rodrigo and Callum, were praised for their caring and gentle approach, others were criticized for their attitude and lack of concern for the pets and their owners.
Be the first to review Arbutus West Animal Clinic.
Write a Review
