Your Comfort is Our Priority
At Airflex Heating & Cooling Limited, we are a family-owned and operated heating and cooling company based in Toronto, with over 25 years of experience. Our commitment to providing exceptional service and unparalleled customer satisfaction has earned us a reputation as a trusted and reputable HVAC company in the Greater Toronto Area, including Durham.
Our Story
Our journey began with a simple philosophy: to treat every customer as if they were part of our own family. We understood that every household has unique needs and preferences, and we made it our mission to listen, understand, and address those needs. Over the years, our dedication to customer satisfaction has led to most of our business arising from referrals and repeat customers. We take pride in our ability to build long-lasting relationships with our customers, and we never forget a face or a friendly smile.
Our Services
At Airflex, we offer a wide range of services designed to meet the diverse needs of our customers. Whether you're looking for a new furnace installation, boiler service, or heat pump installation, our team of licensed and insured technicians is dedicated to providing you with the highest level of expertise and service.
Furnaces
Our furnace installation and service team is equipped to handle all your furnace needs, from routine maintenance to emergency repairs. We carry a variety of furnace brands, including Lennox and Goodman, and offer a range of protection plans to ensure your furnace remains in top condition.
Boilers
Our boiler installation and service team is dedicated to providing you with expert advice and top-notch service. We carry a range of boiler brands, including Lennox, Navien, NTI, and Rinnai, and offer protection plans to ensure your boiler remains in good working condition.
Heat Pumps
At Airflex, we understand the importance of energy efficiency and the need for reliable cooling and heating solutions. Our heat pump installation and service team is equipped to handle all your heat pump needs, from installation to repair and maintenance. We also offer heat pump rebates and financing options to make your new heat pump more affordable.
Air Conditioners
Our air conditioner installation and service team is dedicated to providing you with expert advice and top-notch service. We carry a range of air conditioner brands and offer maintenance plans to ensure your air conditioner remains in top condition.
Water Heaters
Our water heater rental program offers a convenient and affordable way to maintain hot water in your home. We also offer installation and service for all your water heater needs.
Air Quality Systems
At Airflex, we understand the importance of indoor air quality and the impact it can have on your health and comfort. Our air quality system installation and service team is equipped to handle all your air quality needs, from installation to maintenance and repair.
Why Choose Us
At Airflex, we pride ourselves on our commitment to customer satisfaction, expert knowledge, and unparalleled service. We are fully licensed and insured, and our technicians participate in continuous training on new products and technologies. As a registered Technical Standard and Safety Authority (TSSA) contractor, we are audited on a regular basis for compliance and quality assurance.
Positive Experiences
Many customers have reported positive experiences with Air Flex Heating and Cooling. They have praised the company's prompt and professional service, efficient installation, and reasonable prices. Some customers have also mentioned the helpfulness of specific technicians, such as Marlene, Lindon, Touseef, Arif, and Johnny.
Warranty Issues and Miscommunication
A couple of customers have reported issues with warranty claims and miscommunication. One customer had to call the office several times to confirm their warranty, and another customer was told by a technician that they should call the company who installed the unit to fix the issue.
Technical Expertise and Resolution
Most customers have reported being satisfied with the technical expertise of the technicians. They have been able to diagnose and fix issues quickly and efficiently, often exceeding customer expectations.
Poor Service and Misconduct
Unfortunately, a couple of customers have reported poor service and misconduct from technicians and managers. One customer reported a late technician who lied on the invoice, and another customer reported a rude manager who used profanity.
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