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Our Story
Buds Spas and Pools has been a trusted name in the Canadian pool industry for over five decades. Founded in 1967 by William "Bud" Bell, our company has a rich history of providing exceptional service, unparalleled expertise, and top-quality products to our valued customers. Bud's vision was to create a pool company that would stand out from the rest by focusing on honesty, fairness, and above-and-beyond service. This philosophy has remained at the heart of our business since its inception and has enabled us to build a reputation for excellence.
Today, we are proud to be led by Bill Bell, Bud's son, who has taken the reins and continued to grow the business. Under Bill's guidance, we have expanded our product range to include state-of-the-art swim spas and hot tubs, while maintaining our commitment to providing exceptional customer service. Our team of experts is dedicated to helping you achieve your dream backyard, whether you're looking to install a refreshing pool, or relax and unwind in the comfort of a luxurious hot tub or swim spa.
Our Services
At Buds Spas and Pools, we understand that every customer has unique needs and goals. That's why we offer a wide range of services designed to cater to your specific requirements. Whether you're planning to build a new pool, hot tub, or swim spa, or need maintenance, repairs, or upgrades for your existing equipment, we have you covered.
Our comprehensive range of services includes:
- Pool Sales: We offer a variety of pool options, including inground and above-ground pools, to suit your lifestyle and budget.
- Pool Services: Our team is qualified to provide expert installation, cleaning and maintenance, repairs, liner replacements, and seasonal openings and closings for your pool.
- Swim Spa Services: Our swim spas come with a range of benefits, including relaxation, exercise, and therapy. We offer installation, cleaning and maintenance, repairs, and water testing services to ensure your swim spa stays in top condition.
- Hot Tub Services: We provide expert installation, cleaning and maintenance, repairs, water testing, and accessories for your hot tub.
- Pool Supplies: We stock a wide range of chemicals, maintenance tools, and accessories to help you keep your pool in top condition.
- Online Store: Our online store offers a convenient way to browse and purchase pool supplies and accessories from the comfort of your own home.
Our Products
At Buds Spas and Pools, we pride ourselves on offering high-quality products from top manufacturers. Our range of products includes:
- Pools: We offer a variety of pool options, including inground and above-ground pools, to suit your lifestyle and budget.
- Swim Spas: Our swim spas are designed to provide relaxation, exercise, and therapy, and come with a range of benefits.
- Hot Tubs: We offer a range of hot tub options, including self-cleaning and serenity models, to suit your preferences and budget.
- Pool Equipment: Our pool equipment includes filtering systems, vacuums, pumps, and salt generators to help you maintain your pool in top condition.
- Swim Spa Equipment: Our swim spa equipment includes filtering systems, pumps, and accessories to ensure your swim spa stays in top condition.
- Hot Tub Equipment: We offer a range of hot tub equipment, including filters and accessories, to help you maintain your hot tub in top condition.
Our Commitment
At Buds Spas and Pools, we are dedicated to providing exceptional customer service and helping you achieve your dream backyard. Our team of experts is committed to excellence, and we pride ourselves on staying up-to-date with the latest industry standards and technologies. We believe that building long-term relationships with our customers is essential, and we strive to deliver the highest level of service and support to ensure your complete satisfaction.
Overall Experience
Buds Spas and Pools has received mixed reviews from customers. Some reviewers have had positive experiences with the company, while others have been unhappy with their service.
Product and Installation
The company has installed pools, hot tubs, and spas for many customers, with some reviewers reporting satisfactory experiences. One reviewer, Chris Rickwood, had a 14x28 inground pool installed and was satisfied with the job. Ed Viersen also had a positive experience with the installation of their hot tub.
Customer Service
Buds Spas and Pools has been praised for their customer service by several reviewers. Karen-Lisa Hall found the team to be professional and friendly, while Chris Rickwood appreciated the advice and guidance he received from Nick. Jay Hayward was also impressed with the prompt and efficient service he received.
Negative Experiences
However, some reviewers have reported poor experiences with the company. Tara K. was unhappy with the service she received, stating that the technician left her without a functional pump and refused to provide a cord or plug. James Paterson had several issues with his hydropool hot tub, including cloudy water and a leaking tub, and felt that the company failed to provide adequate support.
Communication Issues
Poor communication has been an issue for some reviewers. Tara K. felt that the technician did not speak with her directly and that the sales guy had to call her to discuss the service. James Paterson reported that the company was unwilling to listen to his concerns and did not provide clear information about the warranty.
Price and Value
Some reviewers have questioned the value of the company's products and services. Tara K. felt that the company was pushing her to use their referral system in order to make future sales. James Paterson was unhappy with the chemical sales and felt that they were not providing adequate support.
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