We listen, care and explain.
Alberni Veterinary Clinic, proudly serving Port Alberni and surrounding areas, stands out as a trusted partner in animal healthcare. We are a passionate team of experienced professionals dedicated to providing comprehensive care, nurturing the well-being of pets, and building lasting relationships with pet owners.
Our Compassionate Team
At Alberni Veterinary Clinic, we understand the importance of building trusting relationships with both pets and their owners. Our team of skilled and caring professionals is committed to providing exceptional, personalized care throughout every stage of your pet's life. We are pet owners ourselves, so we understand the complexities of caring for our furry friends.
Exceptional Care & Services
We are proud to offer a wide range of services to meet every pet's unique needs. These include:
Medical & Surgical Services
- Comprehensive wellness exams and vaccinations
- Advanced diagnostics and treatment for illnesses
- Surgical procedures for various conditions
- Dental care and preventative measures
- Nutrition and weight management consultations
Specialized Care
- Exotic pet medicine and surgery
- Boarding and grooming services
- Microchip implantation and pet ID services
- Pet supply and prescription refills available
Client-Centric Approach
At Alberni Veterinary Clinic, we believe in open communication and building trust with our clients. We take the time to listen to your concerns, explain treatment options clearly, and provide personalized recommendations. We encourage you to ask questions and actively participate in your pet's care.
Comprehensive Resources
Our website is a valuable resource packed with helpful information on pet health, wellness programs, and other services. We also offer online appointment scheduling, prescription refills, and online store for pet supplies.
Choose Alberni Veterinary Clinic for
- Compassionate and individualized care
- Experienced and certified veterinarians and staff
- Wide range of services and amenities
- Client-focused approach and open communication
- Convenient online resources and services
Overview
Alberni Vet has received a mix of positive and negative reviews from pet owners. While some clients have praised the vet's friendly and professional staff, others have expressed disappointment with the service they received.
Treatment and Quality of Care
Some reviewers have reported receiving good care from the vet, citing instances where the staff were gentle and caring towards their pets. For example, Ward Fertuck mentioned that the vet was "extremely friendly and professional" and that the staff went above and beyond to help his dog, Shadow. Similarly, Andrew Layzell noted that the vet was "loving and gentle" with his dog, Daisy.
On the other hand, some reviewers have expressed concerns about the quality of care their pets received. Amber Timmermans reported that the vet did not apply a flea treatment properly, and Teresa Cawston's dog was handled roughly by the vet assistant, leading to a traumatic experience. Tana Prpich's dog was also administered medication unnecessarily, and the vet refused to refund the extra cost.
Communication and Customer Service
Many reviewers have praised the vet's communication and customer service. For example, Natasha Albert found the staff to be "informative and straight to the point", and James Andersen appreciated the vet's reminder calls and follow-up phone calls after his dog's surgery. However, Teresa Cawston and Tana Prpich had negative experiences with the vet's communication, with the former being hung up on when she provided feedback on the vet's rough handling of her dog and the latter being refused a refund for unnecessary medication.
Price and Value
Several reviewers have mentioned that they felt overcharged for the services they received. Ward Fertuck reported paying $400 for a diagnosis that ultimately proved to be incorrect, and Amber Timmermans felt that the $20 she paid for a flea treatment was wasted. Tana Prpich was also unhappy with the price of extra medication that was sold to her.
Conclusion
Alberni Vet has received a mixed bag of reviews, with some clients praising the vet's friendly and professional staff and good quality of care, while others have expressed disappointment with the service they received. While some reviewers have reported positive experiences, others have expressed concerns about the vet's communication and customer service, as well as the price and value of the services offered.
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