Where style meets elegance, and functionality meets perfection
At DaPonte Custom Draperies Inc., we understand the importance of window coverings in bringing atmosphere and elegance to a room. That's why we specialize in providing top-notch window treatment solutions to homeowners and interior designers in London, Ontario, and the surrounding areas. Our family-run business has been serving the region for 37 years, and we take pride in our expertise, craftsmanship, and commitment to delivering exceptional customer service.
Our Story
Window coverings are often the final piece of the puzzle when it comes to completing a home decorating or remodeling project. Yet, they are a crucial design element that can make or break the overall aesthetic of a room. At DaPonte Custom Draperies, we believe that draperies, shutters, shades, and blinds have the power to transform a space, and we're dedicated to helping our clients bring their design vision to life. Our team, led by the DaPonte family, works closely with homeowners and interior designers to create custom window treatments that not only complement the existing color scheme and furnishings but also address important factors such as privacy, insulation, and light penetration.
Our Services
We offer a comprehensive range of services designed to meet the unique needs of our clients. From expert in-home measuring and estimates to professional installation, we provide a total service that ensures a seamless and stress-free experience. Our services include:
- Custom-made draperies, window shades, valances, and shades crafted in our London workshop
- Custom alterations to fit your unique needs and style
- A vast selection of blinds, shades, and shutters from top manufacturers, including Hunter Douglas
- Beautiful custom fabric window coverings, gorgeous hardware, and coordinated bed coverings
- Expert advice from our knowledgeable staff to help you choose the perfect window treatment designs for your space
Our Commitment
At DaPonte Custom Draperies, we're committed to delivering exceptional quality, unparalleled customer service, and unbeatable value. We strive to build long-term relationships with our clients, and we're dedicated to helping them achieve their design goals. Our team is passionate about what we do, and we're proud to offer a level of expertise and craftsmanship that's unmatched in the industry.
Why Choose Us?
So why choose DaPonte Custom Draperies for your window treatment needs? Here are just a few reasons why we stand out from the competition:
- 37 years of experience serving the London, Ontario region
- Family-run business with a commitment to exceptional customer service
- Expertise in custom window treatments, including draperies, shutters, shades, and blinds
- Comprehensive range of services, from measuring to installation
- Unparalleled quality, craftsmanship, and attention to detail
Customer Reviews of Daponte's Products and Services
Daponte's products and services have been met with a mix of positive and negative feedback from customers. The company has been praised for its friendly staff, high-quality products, and competitive pricing. However, there have been some issues with customer service, product installation, and payment methods.
Positive Feedback
Customers have praised Daponte for its friendly and approachable staff, including Carlos, who has been described as "fantastic" and "super friendly." The company's competitive pricing and discounts have also been highlighted as a positive aspect. Furthermore, the installation process has been described as efficient, and the overall workmanship has been praised.
Negative Feedback
Some customers have experienced issues with customer service, particularly with the owner, Mr. Daponte. There have been complaints about the payment methods accepted, with one customer being asked to pay by check instead of credit card, which resulted in additional costs. Additionally, there have been issues with product installation, including incorrectly installed California shutters that did not sit flush and affected window functionality.
Improvements and Resolutions
In some cases, issues have been resolved after customers brought their concerns to the attention of the company. For example, one customer reported that Mr. Daponte agreed to work with them to resolve an issue with their California shutters after initially being unresponsive.
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