Delivering Solutions. On Time. On Budget.
Pronto Towing is a locally-owned and operated family business that has provided fast and reliable 24-hour towing and hauling services in Terrace, Kitimat and surrounding areas for the past 25 years. Our owner has run the business for the past 12 years and brings over 14 years of industry experience, dedicated to carrying on the Pronto Towing reputation for safety and service excellence. We understand that roadside emergencies can be stressful and daunting, and we are here to help. If you require assistance or have questions about our towing and hauling capabilities, please call or use our convenient contact form.
Our Services
As a reliable, family-operated business in Terrace, BC, Pronto Towing offers an extensive range of services to meet your needs, including:
1. *24-Hour Towing*: Our experienced drivers provide prompt and reliable towing services, available 24/7. Whether you're wrecked, stalled, locked out or out of fuel, we will be on-site in a hurry. Our services include local and long-distance towing for light, medium and heavy vehicles, such as motorcycles, family vehicles, semi-trucks, and motorhomes.
2. *Equipment Hauling*: We offer reliable flat deck services for equipment or material hauling. Our well-maintained fleet of heavy-duty trucks and equipment allows us to tow just about anything.
3. *Emergency Roadside Assistance*: Our safety-focused, fully insured and certified professionals provide immediate roadside assistance during your time of need. We offer lock-out services, battery boosts, fuel deliveries, flat tire services, and accident recovery.
4. *Accident Recovery*: Our certified operators are experienced in medium and heavy towing applications, ensuring timely and efficient recovery of your vehicle.
5. *Storage*: We provide secure storage solutions for your vehicle, giving you peace of mind during the recovery process.
Our Equipment
At Pronto Towing, we have assembled an impressive fleet that can handle light, medium, and heavy towing applications. We use Peterbilt and Freightliner trucks, wreckers, flat decks, and trailers from industry-leading manufacturers. Our certified operators have both the equipment and the knowledge to handle your towing and recovery needs promptly and efficiently. Our fleet includes:
- 2008 Peterbilt w/Century 612 twin line wrecker
- 2007 Freightliner M2 106 w/Jerr-Dan 14-ton wrecker
- 2007 Freightliner M2 106 ext. cab w/Chevron 21.5' rollback deck
- 2007 Freightliner M2 106 w/Century 22' rollback deck and 8-ton Jerr-Dan side puller
- 1999 Peterbilt 379 w/ 48', 35-ton Landoll Trailer
Our Affiliations
We are proud to be a vendor for the Insurance Corporation of British Columbia (ICBC), the British Columbia Automobile Association (BCAA), Allstate, Dominion Automobile Association (DAA), and WreckMaster certified. We are dedicated to maintaining the highest standards of safety, professionalism, and customer satisfaction.
Excellent Service
The majority of the reviews are overwhelmingly positive, praising Pronto's exceptional service, prompt arrival, and willingness to go above and beyond to help customers. Reviewers describe their operators as friendly, helpful, and empathetic, with one reviewer even crediting Pronto with making a difficult day a little better.
Overall, the reviews highlight Pronto's ability to respond quickly and effectively to customers' needs, whether it's unlocking a car, towing a vehicle, or providing assistance in emergency situations.
Disappointing Experience
One reviewer, Tomas Jukl, had a poor experience with Pronto. He reported that the company failed to show up to tow his car after 6 hours of waiting, despite being told it would take around 3 hours. This led him to call another tow company for assistance, and there was no further communication from Pronto.
Key Takeaways
- Pronto's service is highly praised for its promptness, reliability, and willingness to go above and beyond.
- The company's operators are described as friendly, helpful, and empathetic.
- One reviewer had a negative experience with Pronto, citing failed promises and a lack of communication.
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