Restoring Balance, Improving Lives
At Spindle, Stairs and Railings, we are dedicated to providing high-quality staircase solutions that blend safety, functionality, and beauty. With over 25 years of experience, our team has been committed to helping people love where they work, live, and play. Our company's higher purpose is to continually adapt to the market place and maximize efficiencies to make every dollar count for our customers.
Our Story
Spindle, Stairs and Railings was founded in May 1999 with a simple yet ambitious goal: to help people love their homes and workspaces. Over the years, we have grown and evolved, adapting to changing trends and technologies. However, our core philosophy has remained unchanged: to provide exceptional customer service, expert craftsmanship, and innovative products that exceed our customers' expectations.
Our Services
At Spindle, Stairs and Railings, we offer a wide range of staircase solutions for residential and commercial clients. Our services include:
- Renovations: We can restore and renovate your existing staircase to its former glory, enhancing its functionality and aesthetic appeal.
- New Build: Whether you're building a new home or office, we can design and install a custom staircase that meets your unique needs and style.
- Exterior Staircases: Our exterior staircases are designed to provide safe and accessible connectivity between floors or levels.
- Interior Staircases: Our interior staircases are designed to be both functional and visually stunning, adding value and character to any space.
- Floating Staircases: Our unique floating staircases offer a modern and contemporary look that adds a touch of elegance and sophistication to any room.
Our Product Offering
At Spindle, Stairs and Railings, we pride ourselves on our wide range of products, including:
- Spindles: From traditional to modern designs, our spindles are crafted to provide strength, durability, and style.
- Railings: Our railings are designed to provide safety, functionality, and aesthetic appeal, available in a variety of materials and styles.
- Post Cap Rail: Our post cap rail is designed to provide a finished look and protect your stairs from damage.
- Stairlifts: Our stairlifts are designed to provide safe and accessible mobility for individuals with mobility issues.
Get a Quote Today
If you're looking for a reliable and experienced staircase solutions provider, look no further. At Spindle, Stairs and Railings, we're committed to providing exceptional customer service and exceptional products. Contact us today to get a quote, and let us help you love your home or workspace.
Overall Experience
The customers' reviews of Spindle Stairs and Railings vary in terms of their satisfaction with the company's services. While some customers had overwhelmingly positive experiences, others encountered frustrating and disorganized situations.
Communication Issues
One customer, Alana Winter, had a disappointing experience with the sales rep Chris, who was unresponsive and unhelpful in resolving a finishing issue with her railing. However, it was later resolved by Kevin, another representative of the company, who was prompt and helpful. Flyn Ward-Lohmeyer praised Kevin's friendly and enthusiastic service, and Patricia Konitzky appreciated Kevin's expert advice during her renovation project.
Installation Issues
Marianne J. reported a frustrating experience with the installation of her stair railing, citing misinformation, disorganization, and delays. The issue was eventually resolved, but not before causing inconvenience and stress.
Quality of Work
TravelGo and Johnathan Harris, on the other hand, had exceptional experiences with the company's work. TravelGo was impressed by the quality of the robot staircase created by Spindle Stairs & Railings, praising the attention to detail and precision of the craftsmanship. Johnathan Harris was grateful for the company's kindness in providing him with a free spindle replacement.
Conclusion
Overall, the reviews highlight the importance of effective communication and organization in the delivery of services. While Spindle Stairs and Railings seems to have some areas for improvement, the company also has staff members who are dedicated to providing excellent customer service and quality work.
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