Empowering you to shine in your own way, one dress at a time.
At Pearl & Birch, we're passionate about helping you find your perfect dress. With our exceptional 5-star service and commitment to sustainability, we've created a vibrant community of shoppers and sellers. Founded in 2017, we specialize in consignment, sales, and curation of dresses, evening wear, and accessories for various events.
Meet Our Consultants
At Pearl & Birch, we provide personalized styling services to help you discover the perfect dress for your special occasion. Our experienced consultants are dedicated to making your shopping experience unforgettable. With one-on-one attention from our knowledgeable and friendly team, we'll guide you through our curated collection of modern, unique, and timeless styles. From wedding dresses to formal gowns, our collection offers a range of sizes and price points featuring coveted designers.
Alterations
Love a dress but it doesn't quite fit right? At Pearl & Birch, we understand that alterations are a normal part of the event wardrobe process. We offer a full alterations service in-house, ensuring that your dress looks like it was created just for you. Our experienced seamstress, Adrianne Hill, has a Bachelor of Design from Ryerson University and extensive experience in wedding and formal dress alterations. Whether you need a strap reduction, bra cups, or reshaping of the bust, we're here to help.
Alteration Services
At Pearl & Birch, we believe that every dress should be tailored to fit its wearer beautifully. Our alterations services are offered by appointment only, and we prioritize gowns purchased through our consignment shop. Our experienced seamstress will work with you to create a custom solution for your dress. With expertise in reshaping busts, restructuring torso areas, and hemming dresses, we'll ensure that your dress looks like it was made just for you.
Dry Cleaning
At Pearl & Birch, we also offer dry cleaning services for all formal and everyday clothing. We accept a wide range of items and use a family-owned business for our service. Our turnaround time is typically 7-14 days for most items. Our dry cleaning services are available to everyone, regardless of whether you've made a purchase or consigned an item.
Consignment Program Issues
Several reviewers expressed disappointment and frustration with the consignment program at Pearl & Birch. One reviewer's daughter had her grad dress on consignment for only two months when the store told her to pick it up, despite having a one-year contract. The store also refused to provide the original zipper bag, citing a recycling program. Another reviewer had a similar issue, with the store losing her bag and giving her a cheap replacement.
Customer Service Concerns
Some reviewers reported poor customer service, including a lack of empathy and care from staff. One reviewer mentioned that the staff seemed uncaring when dealing with her daughter's consignment issue.
Pressured Sales Tactics
One reviewer felt pressured to purchase a veil after initially making a purchase, with the salesperson pushing her to buy.
Mixed Experiences
Some reviewers had mixed experiences at Pearl & Birch. One reviewer found her wedding dress within her budget, but had to answer repetitive questions from staff despite filling out a detailed questionnaire beforehand. Another reviewer had a good experience with the store's decorations and comfort, but had minor issues with customer service.
Positive Experiences
On the other hand, several reviewers had extremely positive experiences at Pearl & Birch. They praised the helpful and kind staff, great selection and prices, and exceptional seamstress services. Some reviewers even mentioned that they would return to the store for future special occasion outfits.
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