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At Preston Family Dental, we're committed to providing a comprehensive range of dental services to our patients in Cambridge, Ontario. Our team of experienced dentists and hygienists work together to ensure that each patient receives the highest level of care and attention. With over 40 years of experience, we've built a reputation for delivering exceptional patient care and a calming atmosphere that makes you feel at ease.
Our Commitment to Comfort
One of the most important aspects of our practice is our commitment to making our patients feel comfortable. From the moment you step into our office, you'll be greeted with a warm and welcoming smile. Our dedicated team of professionals will take the time to understand your unique needs and concerns, and work with you to create a personalized treatment plan that addresses your specific requirements. Whether you're seeking routine check-ups and cleanings, or more complex dental procedures, we're dedicated to providing you with the highest level of care and attention.
Our Comprehensive Services
At Preston Family Dental, we offer a wide range of services, including:
- General Dentistry: From routine check-ups and cleanings to more complex procedures like fillings, crowns, and bridges, our team is dedicated to providing comprehensive care for your oral health.
- Dental Hygiene: Our experienced hygienists will work with you to create a personalized cleaning plan that meets your unique needs and helps you achieve a healthy, radiant smile.
- Restorative Dentistry: From dental implants to crowns and bridges, we offer a wide range of restorative procedures designed to help you achieve the smile you've always wanted.
- Cosmetic Dentistry: From teeth whitening to veneers and crowns, our team is dedicated to helping you achieve a more confident, beautiful smile.
- Emergency Dentistry: Our emergency dentists are available to provide immediate attention for unexpected dental emergencies.
What Makes Us Different
At Preston Family Dental, we're committed to providing a unique and personalized experience for each of our patients. Our team is dedicated to building long-term relationships with our patients, and we take the time to understand your unique needs and concerns. We believe that this personalized approach is what sets us apart from other dental practices.
Patient Experience
The patient experience at Preston Family Dental is mixed. While some patients had a positive experience, others were left feeling frustrated and unsatisfied. The receptionist, who was the same person each time for one patient, was criticized for being condescending, rude, and unclear about appointments. This led one patient to leave without completing their appointment.
Staff Interaction
The interaction with the staff was a significant factor in the patient's experience. Some patients reported friendly and welcoming staff, while others were treated poorly. The hygienist, Ana, and the dentist, Dr. Chudin, were praised by some patients for being professional and courteous. However, the receptionist was criticized for being condescending and rude.
Appointments
Some patients had issues with their appointments, including misunderstandings about what to expect and when. One patient was booked for a cleaning instead of a filling, leading to frustration and feelings of anxiety.
Conclusion
The patient experience at Preston Family Dental is dependent on the staff member interacting with the patient. While some staff members were friendly and professional, others were criticized for being condescending and rude.
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