Business Details
50+ Years
experience
Emergency
services
Your Trusted Family Dentist in New Westminster
Established in 1971, Uptown Family Dental has been a trusted provider of comprehensive dental care in New Westminster for over five decades. Our practice, now led by Dr. Hedy Lam since 2011, continues to prioritize transparency, personalized treatment, and patient education. We offer a full spectrum of services, from preventive and restorative care to cosmetic dentistry and orthodontics, tailored to meet the needs of families across the Lower Mainland. Our team combines modern technology with a compassionate approach, ensuring comfort through innovations like reverse numbing gel and sedation techniques. We maintain clear communication throughout every stage of treatment, aligning with the BC Dental Association fee guide for consistent pricing. With direct billing available for most insurance plans, including the Canadian Dental Care Plan, we strive to make dental care accessible and stress-free.Our long-standing relationships with patients, including multi-generational families, reflect our commitment to building trust within the community. Our staff, including experienced hygienists and support professionals, fosters a welcoming environment where patients feel valued and understood. We serve clients from New Westminster, West End, Queens Park, and beyond, extending our reach to regions like the Okanagan and Sunshine Coast. Patient testimonials consistently highlight our ability to ease dental anxiety and deliver skilled, compassionate care, making us a preferred choice for oral health in the region.
Services
Preventive Care
Restorative Care
Cosmetic Dentistry
Pediatric Dentistry
Orthodontics
Periodontics
Endodontics
Oral Surgery
Sedation Dentistry
Emergency Care
Details
- Year established: 1971
Highlights and features
- We've served New Westminster families with dental care since 1971
- Our team provides personalized treatment plans with transparent communication
- We use modern technology including reverse numbing gel for patient comfort
- Direct billing available for most dental insurance plans
- Multi-generational patient relationships demonstrate lasting trust
What people say
Very welcoming staff
Skilled with anesthesia
Safe and welcoming experience
Walk you through every step
Trusted for dental care
Services
Preventive Care
Our preventive care focuses on maintaining optimal oral health through comprehensive exams, professional cleanings, and fluoride treatments. We emphasize early detection of potential issues and patient education about proper home care. Our approach combines regular screenings with personalized prevention strategies to help patients avoid complex dental problems.
Restorative Care
We specialize in restoring dental function through fillings, crowns, and root canal treatments. Our team uses durable materials and precise techniques to repair damaged teeth while maintaining natural aesthetics. Each treatment plan considers long-term oral health and functional requirements for lasting results.
Cosmetic Dentistry
Our cosmetic services transform smiles using teeth whitening, clear aligners, and porcelain veneers. We create customized treatment plans that address discoloration, misalignment, and shape irregularities. The goal is to enhance natural beauty while maintaining functional dental health through conservative approaches.
Sedation Dentistry
We offer safe sedation options to help anxious patients receive necessary care comfortably. Our techniques include nitrous oxide and oral sedation administered by experienced professionals. This service enables patients to undergo treatments with minimal stress while maintaining safety protocols.
Emergency Care
Our emergency dental services address sudden dental trauma, severe pain, or infections requiring immediate attention. We prioritize same-day appointments for urgent cases and provide clear after-hours guidance. The focus is on rapid pain relief and preventing complications from dental emergencies.
People
Dr. Hedy Lam
Owner & Dentist
Dr. Hedy Lam graduated from the University of British Columbia with a Doctor of Dental Medicine. She joined Uptown Family Dental in 2010 and became owner in 2011, continuing its tradition of transparent patient care. With experience in Camrose, Alberta, and local community involvement, she balances practice leadership with family life in New Westminster.
Laura
Front Office
Laura assists with scheduling, billing, and insurance matters at Uptown Family Dental. She enjoys sharing stories about her outdoor adventures through hiking and skiing with patients during appointments.
Angel
Front Office
Angel welcomes patients at the front desk while managing scheduling and insurance questions. She enjoys discussing her two pets - a cat and a pit bull - with regular clients during visits.
MJ
Dental Hygienist
MJ provides professional dental cleanings and preventive care. Patients often hear her stories about traveling and caring for her two rescue dogs during treatment sessions.
Kendra
Dental Hygienist
Kendra specializes in dental cleanings and preventive treatments on Fridays. She shares travel experiences from her global adventures while providing personalized oral care to patients.
Questions
What dental services do you offer?
We provide comprehensive care including preventive exams, restorative treatments, cosmetic dentistry, orthodontics, and emergency dental services.
Do you accept dental insurance?
Yes, we direct bill most insurance providers including the Canadian Dental Care Plan. We'll clarify your coverage upfront.
How do you handle dental emergencies?
We prioritize prompt attention for emergencies. Contact us immediately for urgent dental care needs.
What makes your practice different?
We combine 50+ years of experience with modern techniques and personalized care to create comfortable, informed patient experiences.
Are you equipped for anxious patients?
Yes, we specialize in anxiety relief through gentle techniques, clear communication, and sedation options.
