Delivering exceptional patient care, one relationship at a time.
At Boreal Family Medicine, we are a team of dedicated family doctors committed to providing high-quality medical care to our patients in Sudbury, Ontario. Our goal is to build strong relationships with our patients, and we strive to create a warm and welcoming environment that makes you feel comfortable and supported throughout your healthcare journey.
Our Services
As a fully functional family medicine clinic, we offer a comprehensive range of services designed to meet the unique needs of our patients. From routine check-ups and health screenings to diagnosis and treatment of acute and chronic illnesses, our team of experienced physicians is equipped to handle a wide range of medical conditions. We also provide preventive care services, including vaccinations, health education, and disease prevention strategies.
In addition to our core medical services, we are proud to partner with Sparrow Health, a cutting-edge healthcare platform that enables our patients to access seamless and effective services from their doctors. With Sparrow Health, our patients can now make requests for prescription renewals, get a sick note, or ask for prescriptions for physiotherapy, orthotics, massage therapy, or chiropractic therapy without having to book an appointment. This innovative platform allows our patients to take greater control of their healthcare, and we are thrilled to be at the forefront of this digital healthcare revolution.
Our Team
Our team of family doctors is led by a group of experienced and dedicated physicians who share a passion for delivering exceptional patient care. Dr. Kelly Graff, Dr. Renee Jacques, Dr. Sam Peters, Dr. Katherine Santos, and Dr. Zachary Strong are committed to providing personalized attention to each patient, taking the time to listen to their concerns, and developing tailored treatment plans that meet their unique needs.
Our Commitment
At Boreal Family Medicine, we are committed to delivering the highest standard of medical care to our patients. We believe in the importance of building strong relationships, and we strive to create a warm and welcoming environment that makes you feel comfortable and supported throughout your healthcare journey. Our team is dedicated to staying up-to-date with the latest medical advancements, and we are passionate about providing innovative solutions that improve the quality of care for our patients.
Poor Patient Experience
The reviews highlight a consistently poor patient experience at Boreal Medicines. Many patients have reported difficulties in booking appointments, with phone lines often being unresponsive or taking a long time to connect. Additionally, patients have expressed frustration with the clinic's booking system, which seems to prioritize phone calls over actual appointments.
Lack of Communication
A common theme among the reviews is the lack of effective communication between patients and medical staff. Several patients have reported being dismissed or ignored when attempting to ask questions or express concerns. Jesse Alison, in particular, has been criticized for her tone and behavior, which has been described as unprofessional and defensive.
Administrative Issues
Administrative issues have also been a significant problem at the clinic. Taylor J. reported that the clinic's phone system is often unresponsive, making it difficult to book appointments. Jordan Lefebvre had his first intake form lost, and Kim Yeoman's paperwork was misplaced, leading to confusion and frustration.
Unprofessional Staff
The reviews suggest that some staff members, particularly Jesse Alison, are unprofessional and unsympathetic. Alison has been accused of being dismissive, defensive, and uncooperative, and has even been known to hang up on patients.
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