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Reliable Transportation for Every Need
Diamond Taxi has been proudly serving the Thunder Bay community for decades, offering reliable and efficient transportation services to residents and visitors alike. From getting you to the airport on time to exploring the city with friends, we're your trusted partner on the go.
Advanced Technology for Your Convenience
We utilize state-of-the-art technology to streamline your experience. Our computerized dispatch system allows for precise tracking of our fuel-efficient cabs, ensuring an accurate arrival time estimate. Forget waiting outside in the cold or rain - with Diamond Taxi, you'll receive an automated notification when your cab is close.
A Commitment to Accessibility and Sustainability
We prioritize accessibility and environmental responsibility by maintaining a fleet of fuel-efficient cabs and offering wheelchair-accessible vehicles. Our dedicated drivers are highly knowledgeable of the area and committed to providing exceptional customer service.
Services at Your Fingertips
Diamond Taxi offers a comprehensive range of services to meet your diverse transportation needs:
- Airport Services: Reach your flight on time with our reliable airport transfers.
- Delivery Services: Efficient delivery of documents, packages, and other items throughout the city.
- Corporate Services: Customized transportation solutions for businesses, including account billing and flexible rates.
- Hourly Rates for Parties, Stags, Weddings, and Events: Ensuring a comfortable and reliable transportation experience for your special occasion.
Join Our Team
If you are passionate about customer service and enjoy working in a fast-paced environment, consider joining our team at Diamond Taxi. We are always looking for dedicated and reliable individuals to join our ranks.
Choose Diamond Taxi for
- Reliable and trustworthy transportation services.
- Advanced technology for accurate tracking and notification.
- Commitment to accessibility and sustainability.
- Comprehensive range of services to meet your every need.
Overall Experience
The reviews for Diamond Lacey Taxi Service are mixed, with some customers having a pleasant experience while others have reported negative encounters. The majority of the reviews are 1-star, indicating a range of issues with the service.
Waiting and Driver Issues
Many reviewers reported long wait times, with some drivers failing to show up or arriving late. There were also complaints about the quality of drivers, with some reviewers stating that they were rude, not understanding, or even dangerous.
Tracking and Communication
Some reviewers appreciated the ability to track their taxi and receive updates from the dispatcher. However, there were also complaints about poor communication and a lack of information provided by the company.
Driver Conduct and Safety
There were several reviews that raised concerns about the conduct of Diamond Lacey's drivers, including speeding, cutting people off, and being reckless. Some reviewers also reported feeling disrespected or treated poorly by drivers.
Customer Service
The company's customer service was also criticized, with many reviewers reporting rude and dismissive service from dispatchers. There were also complaints about the company's response to customer concerns and complaints.
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