BUY LOCAL, WE DO! GOING OUT? SO ARE WE!
About Us
Capital Taxi has been serving the Ottawa community for over 20 years, providing reliable and professional transportation services. Recognizing the need for a more luxurious and convenient taxi experience, we are transforming the industry by focusing on exceptional customer service, modern technology, and experienced drivers.
Why Choose Capital Taxi?
We are dedicated to providing:
- Punctual Service: We always pick up our clients on time, ensuring a seamless and stress-free journey.
- Professional Drivers: Only fully trained and experienced drivers are a part of our team, ensuring your safety and comfort.
- Modern Technology: Our fleet is equipped with the latest GPS tracking and payment systems for a convenient and efficient experience.
- Exceptional Customer Service: Our dedicated team is committed to providing personalized and courteous service every time.
Our Services
We offer a comprehensive range of services to cater to all your transportation needs, including:
- Airport Transfers: Reliable transportation to and from Ottawa Macdonald-Cartier International Airport (YOW)
- Local Sightseeing: Explore Ottawa's diverse neighborhoods and attractions with a knowledgeable driver.
- Long Distance Travel: Choose your destination and enjoy a comfortable and safe journey across long distances.
- Corporate Services: Reliable transportation for business meetings, conferences, and events.
- Specialized Trips: Request special services like wheelchair accessible transportation or pet transportation with ease.
Our Values
Capital Taxi is driven by a commitment to:
- Customer Satisfaction: We pride ourselves on providing exceptional customer service and exceeding expectations.
- Community Involvement: We actively support local organizations and initiatives.
- Professionalism: We maintain the highest standards of conduct and reliability.
- Innovation: We continuously invest in technology and services to enhance your experience.
Join Us!
Capital Taxi is hiring dedicated and responsible individuals to join our team of drivers. If you are passionate about providing excellent customer service and contributing to our vision of providing world-class transportation in Ottawa, visit our careers page to learn more.
Reliability and Punctuality Issues
Many reviewers experienced issues with Capital Taxi's reliability and punctuality. Several reviewers reported being left waiting for extended periods of time, with some even being told that they were "no shows" despite being present at the pickup location. Others reported being assured that drivers were on their way, only to wait for 20 minutes or more with no sign of the taxi.
Unprofessional Drivers and Dispatchers
Some reviewers reported encountering unprofessional drivers and dispatchers. One reviewer was hung up on by the dispatcher multiple times, while another was told by a driver that they had to keep the window open due to COVID-19 regulations, leading to an uncomfortable ride. A third reviewer reported that their driver was in a bad mood and complained throughout the ride.
Poor Communication and Service
Several reviewers expressed frustration with Capital Taxi's communication and service. One reviewer was overcharged for a ride and never received a response or refund from the company. Another reviewer reported that the dispatcher was rude and unhelpful when they tried to schedule a pickup.
Positive Experiences
On the other hand, some reviewers reported positive experiences with Capital Taxi. Several reviewers praised the company's promptness, affordability, and courteous drivers. One reviewer appreciated the ability to track their driver's location and receive updates via text message. Another reviewer was impressed with the company's accommodations for passengers with mobility devices.
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