Your Local Glass and Mirror Experts - We've Got You Covered!
At City Window & Glass, we take pride in being the leading provider of residential and commercial window and door solutions in the Burlington and Hamilton areas. With over 50 years of experience in the industry, our family-owned business has built a reputation for exceptional quality, unparalleled customer service, and unmatched expertise.
Our Residential Services
We understand that a broken window or patio door can be more than just an inconvenience - it can be a security risk, a source of heat loss, and a hindrance to your daily routine. That's why we specialize in residential window and sliding patio door repairs. Our team of experts can replace window cranks, hinges, patio door handles, and sliding rollers, as well as foggy or cracked window glass, to get your windows and patio doors working properly for a fraction of the cost of replacement. We also offer a range of other residential services, including thermal pane replacement, glass repair and replacement, and replacement hardware.
Our Commercial Services
At City Window & Glass, we also cater to the needs of commercial clients. Our commercial glazing contracting services include custom glass design and installation for a wide variety of industries, from aluminum storefront entrance foyers to plate glass replacement. We're proud to be a KAWNEER AUTHORIZED DEALER, and our team of AAADM Certified Inspectors are up to date with all ANSI and BHAM Safety Standards. Whether you need commercial door repairs, glass and hardware repairs or replacement, or automated door installation and sales, we've got you covered.
Our Expertise
Our team of professionally licensed and insured technicians have years of experience in the window and door industry. We're knowledgeable about all types of glass, including obscure, patterns, textured, colors, tints, laminated, plexiglass, tempered glass, and safety and fire-rated glass products. We also stock a wide range of window and door hardware and parts, and our staff are happy to help you find the exact piece you need.
Our Commitment to Quality
At City Window & Glass, we're committed to providing exceptional quality and unparalleled customer service. We're proud to have been voted the Best Glass & Mirror company by the Readers Choice Diamond Winner 2020, and we strive to maintain the highest standards in everything we do. Whether you're a homeowner looking to repair or replace your windows and doors, or a business owner seeking commercial glazing solutions, we're here to help.
Walk-in Service Centre
We welcome you to visit our walk-in service centre, where our friendly and knowledgeable staff are happy to assist you with all your window and door needs. Whether you need advice on a repair or replacement, or you're looking for a specific part or product, we're here to help.
Excellent Customer Service and Professionalism
The reviewed company, City Window, has received numerous 5-star reviews for their exceptional customer service, professionalism, and quality of product. Many customers have praised the company's knowledgeable and friendly staff, who have gone above and beyond to assist with their projects and needs. The company has also received commendations for their prompt responses, competitive pricing, and flawless delivery and installation services.
Some Disappointments and Criticisms
However, not all reviews have been positive. One customer left a 1-star review, expressing disappointment with the company's professionalism and responsiveness. The customer felt that the company's communication skills were lacking, with responses being "downright rude" and requiring "pulling teeth" to get information.
Another reviewer was dissatisfied with the company's service area, feeling that they only served certain parts of Hamilton, leaving those in other areas, such as Freelton, out.
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