Business Details
22 Years
experience
Your Trusted Independent Pharmacy & Home Health Care in Guelph
Founded in 2004, Prime Care Pharmacy Arboretum has been a trusted pillar of the Guelph community, dedicated to delivering personalized healthcare solutions. Our independent pharmacy combines expert medication management with compassionate home health services, prioritizing individual patient needs over corporate mandates. With a team of six clinical pharmacists and specialized home health professionals, we offer tailored prescriptions, compliance packaging, in-home medication reviews, and comprehensive support for chronic conditions.Our commitment to innovation is evident in services like HIV care, addiction medicine, and certified diabetes education, while maintaining traditional values of accessibility and community engagement. Led by co-owners Kaity Markle and Mikaela Klie, we continue founder Danny Lui's legacy of patient-centered care through modernized approaches and expanded service offerings.
Services
Prescription Refills
Home Health Care
Medication Reviews
Immunizations
Diabetes Management
Ostomy Supplies
Compression Therapy
Mobility Aids
Naloxone Distribution
Geriatric Care
Details
- Year established: 2004
Highlights and features
- We provide in-home medication reviews and personalized care plans
- Our team includes six clinical pharmacists with specialized certifications
- Free city-wide prescription delivery in Guelph
- Certified Diabetes Educator and Opioid Dependence Treatment specialists
- 20+ years of home healthcare experience through our dedicated manager
What people say
Fantastic pharmacists
Excellent service
Appreciate help
No waiting lines
Owner is a gem
Services
Personalized Prescriptions
Tailored prescription services including compliance packaging and medication reviews ensure optimal treatment outcomes. Our pharmacists provide expert guidance for complex medication regimens, with in-home support available for accessibility challenges. Services include drug interaction analysis and personalized counseling.
Home Health Care
Comprehensive home healthcare solutions featuring ostomy supplies, compression therapy, and mobility aids. Certified specialists provide lymphedema management and wound care with discreet, compassionate support. Equipment includes bathroom safety products and specialized seating systems.
Diabetes Management
Certified Diabetes Educator services for medication management and lifestyle adjustments. We offer glucose monitoring support, insulin therapy guidance, and personalized education plans. Our approach combines medication reviews with practical wellness advice for long-term condition management.
Medication Reviews
Comprehensive medication evaluations to ensure safety and effectiveness. Pharmacists analyze prescription interactions, recommend dosage adjustments, and provide clear treatment explanations. Reviews available in-pharmacy or through home visits for patients with mobility challenges.
Immunizations
Flu shots and travel immunizations administered by certified pharmacists. We provide vaccine education, schedule travel-specific immunizations, and maintain proper documentation. Some vaccines may require additional fees beyond standard pharmacy services.
People
Kaity Markle
Co-Owner & Director of Business Operations
With a decade of pharmacy experience and MBA credentials, Kaity returned to Prime Care after five years leading her own consultancy. She focuses on operational excellence while maintaining the pharmacy's patient-first culture through strong team development initiatives.
Mikaela Klie
Co-Owner & Director of Pharmacy Operations
A licensed pharmacist since 2016, Mikaela has grown from student to pharmacy director. She specializes in transitions of care and HIV medication management, mentoring students while implementing innovative patient care programs that expand on the pharmacy's legacy.
Sonia
Home Health Manager
With over 20 years in home healthcare, Sonia specializes in compression therapy and lymphedema management. Certified in multiple home health disciplines, she provides expert product fitting and personalized care plans while maintaining approachable patient relationships.
Marissa
Clinical Pharmacist
Since joining in 2015, Marissa has focused on geriatric care and Parkinson's disease medication management. She advocates for medication compliance packaging and builds personal connections through understanding patients' individual needs beyond medical conditions.
Beth
Clinical Pharmacist
A Certified Diabetes Educator since 2016, Beth specializes in diabetes care support. She emphasizes incremental wellness changes and combines medication management with lifestyle guidance to help patients achieve sustainable health improvements through compassionate counseling.
Questions
How do I transfer prescriptions to Prime Care?
Visit our website and complete the transfer form. We'll handle the prescription transfer process with your current pharmacy and notify you when ready for pickup or delivery.
What home health products do you carry?
We offer ostomy supplies, compression garments, mobility aids, bathroom safety equipment, and wound care products. Our certified specialists provide proper fitting and usage guidance for all home health items.
Do you offer medication delivery?
Yes, we provide free prescription delivery anywhere in Guelph. Deliveries typically arrive within 24-48 hours of processing, with same-day options available for urgent needs.
What specialized pharmacy services are available?
We offer medication reviews, immunizations, diabetes education, HIV care, and naloxone distribution. Our pharmacists hold certifications in geriatric care, anticoagulation therapy, and opioid dependence treatment.
Can you help with insurance coverage?
Our team assists with insurance claims submission and benefit maximization, including Trillium Drug Program support. We provide detailed documentation to facilitate reimbursement for eligible medications and services.
