We promise you an exceptional experience-every step of the way.
Welcome to Stonex Granite and Quartz, a big business with small-town values. We have been serving the Southern Ontario community for over 25 years, and we take pride in our consistent growth and commitment to customer service. From one shop to three, we have always prioritized providing a better experience for our customers.
At Stonex, we are dedicated to delivering service excellence, from our fast and easy online quoting system to our knowledgeable customer service team. Our comprehensive maintenance program ensures that your stone looks great for years, and our professional installers take pride in their workmanship and customer service. We believe that good installers are hard to find, so we carefully select and train the best people for the job.
Our Services
As the top fabricator and installer of stone surfaces in Southern Ontario, we offer a wide range of services for your residential or commercial project. Here is an overview of the services we provide:
- Kitchen Countertops: With over 14,000 granite kitchen countertops installed, we are the experts in this area. Our extensive selection of ST Quartz, ST Porcelain, Granite, Marble, Quartzite, Onyx, Porcelain, and Soapstone ensures that you will find the perfect fit for your kitchen.
- Bathroom Vanity Tops: Elevate your bathroom with our luxurious and durable stone surfaces. We offer the largest in-stock selection of stone, carefully hand-picked from around the world.
- Fireplace Surrounds: Transform your fireplace into a stunning focal point of your living space with our premium stone materials.
- Luxury Bathrooms: Create your dream bathroom with our top-notch products and installation services. Our expert designers will help you select the perfect materials and layout to achieve your desired look.
- Stone Selection: Visit one of our three convenient showrooms, including Ontario's largest, to explore the largest in-stock selection of stone. We source our materials from around the world and offer a wide range of options to suit any style or budget.
- Quality Check: We follow a rigorous 5-point quality check for every job we do, from templating accuracy to efficient order processing. This ensures that you receive a flawless countertop or stone surface every time.
- Installation & Maintenance: Our expert installation team covers the widest area of any stone company in Southern Ontario. From Hamilton to the Muskoka's, we serve all of Southern Ontario and even go beyond to ensure that our customers receive the best service possible. Our professional maintenance program will keep your stone surface looking great for years to come.
At Stonex Granite and Quartz, we promise you an exceptional experience every step of the way. With over 25 years in business, 90,000+ projects installed, and a track record of great customer service, we guarantee that you will be satisfied with our services. Visit one of our showrooms today to explore our luxurious stone selection and see how we can transform your space.
Excellent Customer Service and Quality Work
The reviews showcased here highlight Stonex's commitment to providing excellent customer service and quality work. Many customers have praised the company for its knowledgeable staff, seamless process, and attention to detail.
Installation and Product Consultation
Stonex's installation team has received rave reviews, with customers appreciating their professionalism, courtesy, and promptness. The company's product consultation process has also been praised, with customers feeling that the staff went above and beyond to ensure they received the right products for their needs.
Customer Service Issues
However, there have been some instances where customers have expressed frustration with the company's customer service. Two customers reported difficulty in getting responses to their queries and felt that the company's communication could be improved. One customer even decided to take their business elsewhere due to the lack of response.
Quality and Durability
Despite some issues with customer service, many customers have praised the quality and durability of Stonex's products. One customer reported an issue with the sink installation, but the company quickly responded and resolved the issue. Another customer was impressed with the company's attention to detail and the high-tech equipment used for measurements.
Recommendations and Future Business
Many customers have expressed their willingness to recommend Stonex to friends and family, and some have even planned to use the company for future projects. One customer even went so far as to state that they would call Stonex for any future needs, praising their professionalism and attention to detail.
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