Feel the warmth, enjoy the comfort
At Westcoast Fireplace and BBQ Specialists, we take pride in being a locally owned and operated business that has been serving the Fraser Valley community for years. Our team is dedicated to providing top-notch sales and service to residential and commercial clients, ensuring that our customers receive the best possible experience when it comes to fireplaces, heaters, and barbecues.
Our Story
Our owner, Dave Young, has over 20 years of business experience, and with his combined knowledge and expertise, we are confident that we can find the perfect fireplace or BBQ to suit your needs. We specialize in fireplaces, BBQs, and more, and we are the authorized Valor dealer in Chilliwack, with extensive knowledge of various makes and models.
Our Services
We offer a wide range of services, including sales, installation, and maintenance of fireplaces, heaters, and barbecues. Our team is knowledgeable and experienced, and we take pride in providing exceptional customer service. We also offer WETT inspections, ensuring that your fireplace or BBQ is safe and functional.
Our Products
We carry a vast selection of fireplaces, including gas, wood, and electric models from top brands such as Blaze King, Dimplex, Enviro, and more. Our BBQ selection includes natural gas and charcoal models from brands like Jackson Grills, Kingsman, and Napoleon. We also carry outdoor and indoor heaters, fire pits, and other outdoor products.
Our Commitment
At Westcoast Fireplace and BBQ Specialists, we are committed to providing the best possible experience for our customers. We believe in building long-lasting relationships and strive to exceed our customers' expectations. We invite you to browse through our website or visit our showroom to see our extensive selection of products and experience our exceptional customer service.
Overall Experience
The reviews highlight a mixed bag of experiences with Westcoast Fireplace, with some customers expressing satisfaction with their products and service, while others have had negative encounters.
Positive Aspects
Product Quality and Recommendations
Customers have praised the quality of the products, particularly the Valor H3 gas fireplace insert, and appreciated the helpful recommendations provided by the team.
Friendly and Knowledgeable Staff
Many reviewers have commended the staff for being friendly, knowledgeable, and professional, making the shopping experience smooth and enjoyable.
Excellent Customer Service
Several customers have expressed their satisfaction with the customer service, citing instances of prompt assistance, helpful guidance, and efficient problem-solving.
Local Business Support
Some reviewers have highlighted the importance of supporting local businesses and appreciated the personalized service that Westcoast Fireplace provides.
Negative Aspects
Misrepresentation and Deception
A few customers have accused the owner, Dave, of misrepresenting products, providing incorrect information, and being unhelpful when issues arise.
Poor Customer Service
Some reviewers have experienced poor customer service, citing instances of arrogance, dismissiveness, and unhelpfulness from the staff.
Overpricing and Lack of Transparency
A few customers have complained about being overcharged for products and services, and not being provided with clear information about the products they are purchasing.
Lack of Warranty Support
One customer has expressed frustration with the lack of support for warranty issues, citing that the company is no longer a dealer for a particular brand and is unwilling to assist.
Be the first to review Westcoast Fireplace & BBQ Specialists.
Write a Review
