Empowering a Waste-Free Tomorrow
Our Story
Emterra Environmental was born from a deep-seated concern for the environment and a desire to find sustainable solutions for waste and resource management. Founded by a visionary woman entrepreneur, we've grown into a leading provider of innovative services that empower communities and businesses to become more sustainable.
Our Vision & Values
Our vision is a future where resources are used wisely, waste is minimized, and environmental responsibility is an integral part of our daily lives. We adhere to core values of:
- Innovation: We continuously seek new and sustainable solutions to environmental challenges.
- Community: We collaborate with and empower communities to achieve shared environmental goals.
- Integrity: We uphold the highest ethical standards in all our endeavors.
- Sustainability: We are committed to fostering a culture of environmental responsibility.
Our Founder
Our founder's unwavering passion for sustainability and unwavering determination to find practical solutions have been instrumental in Emterra's success. Her vision and leadership have guided us to become a trusted partner for businesses, municipalities, and individuals across Canada.
Our Services
Emterra offers a comprehensive range of services designed to address various environmental challenges. These include:
- Home Solutions: Managing household waste, organics, and recycling needs with tailored collection schedules and innovative technology.
- Business Solutions: Developing customized waste management plans and optimizing waste reduction strategies for businesses.
- Municipal Solutions: Implementing comprehensive waste diversion programs and empowering communities through public education and outreach.
- Product Stewardship Solutions: Collaborating with manufacturers to find sustainable solutions for product packaging and end-of-life management.
- Green Products and Services: Developing and implementing green technologies with minimal environmental impact.
Our Commitment
Emterra Environmental is proudly named one of Canada's Greenest Employers for nine consecutive years. We are committed to fostering a culture of environmental awareness and leading the way in sustainable waste management practices.
Customer Service Issues
Emterra has been receiving a lot of negative feedback from customers, particularly about their recycling pickup service. Several customers have expressed frustration over missed pickups, spillage, and inconsistent service. Michael Bowe had a terrible experience when the truck missed his house, despite numerous calls and promises of a return pickup. Similarly, Paul Bittante mentioned that the service has deteriorated significantly since the city switched from city collection to Emterra.
Inefficiency and Lack of Attention to Detail
Many customers have pointed out that Emterra's employees seem to lack attention to detail. For instance, MaryAnn McDevitt mentioned that the employees often spill more recyclables on the lawns and road than they manage to collect, and they rarely bother to clean up the mess. She also noted that they stopped picking up glass without informing anyone, and their excuse for not picking up blue boxes due to 'road conditions' was not convincing.
Recycling Limitations and Lack of Solutions
Some customers are unhappy with the limitations of Emterra's recycling service. K.- Fed mentioned that the company would not take excess recycling, even when the bins were full. This lack of flexibility and solution-oriented approach has left many customers dissatisfied.
Be the first to review Waste Management.
Write a Review