Transforming the Cleaning Landscape, One Client at a Time.
At iCleaners Commercial Cleaning Services, we are revolutionizing the office cleaning services in the Greater Hamilton Area. As a locally owned, Hamiltonian-based full-service commercial cleaning and building service company, we have provided quality and consistent services for over a decade. Our prime location in the heart of downtown Hamilton allows us to efficiently serve various areas, including Hamilton, Ancaster, Stoney Creek, and Burlington. We cater to diverse clients, including Commercial Facilities, Industrial Facilities, Healthcare and Wellness Facilities, and Retail Stores. We understand that each client has unique cleaning requirements, so we offer tailor-made service plans that meet your needs.
Our Vision
Our vision is to prioritize providing our clients with exceptional service. Our approach involves developing unique solutions to common problems, ensuring we stand out from the competition. We employ cutting-edge cleaning methods and rely on our skilled team's superior performance to deliver unmatched results. Our commitment to our client's satisfaction is paramount, and we prioritize their needs above everything else. We are dedicated to providing the highest quality care at affordable prices, striving to surpass your expectations at every opportunity.
Our Mission
At iCleaners, we aim to reinstate value in the cleaning industry and emerge as an industry leader. Our core belief is centred around prioritizing people, including our dedicated staff and loyal clients. We are committed to providing the highest quality care at affordable prices, striving to surpass your expectations at every opportunity. Our distinct benefits set us apart from other companies in the industry, and we are ready to transform the cleaning landscape. Trust iCleaners to deliver exceptional services that prioritize your needs and bring value back to the industry.
Employee Training
Employee training is an essential aspect here at iCleaners Commercial Cleaning Services Inc. We live by the adage that when you take care of your employees, your employees will take care of your clients. This is at the core of iCleaners Commercial Cleaning Services Inc. and we go to great lengths to maintain a pleasant work environment for everyone. We understand that our team members are the backbone of our company, and our success. We have worked hard at finding and implementing many ways to attract, reward and motivate outstanding local employees.
The Hiring Process
Our hiring process is designed to ensure that we attract the best candidates and provide a welcoming environment for our employees. We adhere to a rigorous process that includes:
1. Initial Screening: We begin by screening out applicants who don't meet our requirements. Poor communication skills are an instant red flag for us. Our clients need to be comfortable interacting with our employees.
2. Group Interviews: Once a candidate has passed the screening stage, we invite them to an interview. We design our questions so we can learn about the person who's interested in joining our team. If their personality is a good fit, we can teach them about our industry.
3. Reference Check: After the interview, we contact past employers to learn more about the candidate. This includes dates and lapses in their employment. We also find out if the applicant left their previous position under adverse circumstances
4. Security Checks: Once we're satisfied with an applicant's employment history, we confirm their legal information. This includes their name and social insurance number. We do this to verify the candidate's identity and protect everyone involved.
Employee Development
Our unique approach to employee development sets us apart from other cleaning companies in the industry. We believe that our employees are the backbone of our company, and our success. We have developed an innovative online training platform that allows our staff to learn about industry best practices and develop their skills. Our online training platform offers a comprehensive and engaging learning experience that our employees can access anywhere, at any time.
Overwhelming Positive Comments
iCleaners has received an astonishing 12 out of 13 five-star reviews from satisfied customers. The consistent praise highlights the company's commitment to professionalism, high-quality work, and excellent customer service.
Positive Comments
Several customers praised the company's staff for being friendly, approachable, and professional. Many reviewers mentioned the attention to detail, cleanliness, and reliability of the services provided. Additionally, the owner, Chris Underwood, was praised for his excellent communication skills, responsiveness, and willingness to accommodate customer requests.
Areas for Improvement
Unfortunately, there is one negative review that sets a stark contrast to the overall positivity. Sandra M.'s review highlights concerns about the company's training methods and the way the staff handles dissension. The reviewer described the owner as "arrogant and condescending" and the training methods as "archaic." This negative experience does not seem to be representative of the company's overall performance, but rather an isolated incident.
Negative Comments
The negative comments can be summarized as follows: Sandra M. expresses disappointment with the company's training methods and the owner's attitude, leading to a high staff turnover rate.
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