Transforming spaces, one floor at a time.
Smalls Tile and Flooring is a family-owned business located in Kelowna, British Columbia, with a rich history of providing top-notch flooring solutions to homeowners and businesses in the region. Our journey began with tile installations in 1994, and since then, we have grown to become one of the largest flooring retailers in the B.C. interior. Our commitment to quality, customer service, and unparalleled selection has allowed us to build a reputation that is second to none.
Our Philosophy
At Smalls Tile and Flooring, we believe that flooring is more than just a functional element in a room - it's an opportunity to create a space that reflects your personality, style, and values. Our mission is to help our clients bring their design visions to life through our extensive range of flooring products, expert advice, and exceptional customer service. We take pride in our ability to provide solutions that meet the unique needs of each individual, from busy families to commercial businesses, and homeowners who value luxury and sophistication.
Our Services
We offer a vast array of flooring products, including tile, carpet, hardwood, laminate, and resilient flooring. Our product range is divided into several sections, each catering to specific needs and preferences. From the luxurious feel of hardwood to the durability and ease of maintenance of laminate flooring, we have something for everyone.
Tile & Natural Stone
Our tile selection is one of the largest and most diverse in the region, featuring ceramic, porcelain, and natural stone options. Whether you're looking to create a statement piece or design a cohesive look, our tile collection has something for every style and budget.
Carpet
For those seeking a softer, cozier option, our carpet selection is unparalleled. From plush and lush to textured and patterned, we offer a comprehensive range of carpet options to suit every lifestyle and decor.
Hardwood
Hardwood flooring is a timeless choice, offering a natural, warm, and inviting ambiance. Our hardwood collection features solid and engineered constructions, with finishes ranging from smooth to distressed. Whether you're opting for a traditional or modern design, we have the perfect hardwood solution.
Laminate & Cork
Laminate and cork flooring offer a more budget-friendly option while still providing excellent durability and performance. Our laminate selection boasts high-quality cores and photo-realistic images, making it challenging to distinguish from real hardwood. Cork is another option, offering a soft, warm, and natural feel underfoot.
Resilient Vinyl
Resilient flooring, including linoleum, luxury vinyl tile, marmoleum, and rubber, is a wise choice for many residential and commercial applications. Its unparalleled durability, combined with new styles and textures, makes it an attractive option for those seeking a low-maintenance and versatile flooring solution.
Our Commitment to Excellence
At Smalls Tile and Flooring, we are dedicated to providing an exceptional customer experience, from product selection to installation and after-sales support. Our knowledgeable staff is always available to guide you through the process, ensuring that your flooring needs are met with expertise and professionalism.
Customer Service and Communication
Some customers have reported positive experiences with the staff at Smalls, citing their professionalism, knowledge, and willingness to help. Shelley, Carey, and Sam have been mentioned specifically as providing excellent service. However, others have reported poor communication and a lack of responsiveness from the company, leading to frustration and disappointment.
Product Selection and Quality
Smalls has been praised for its wide selection of flooring and tile options, with customers appreciating the quality of the products available. However, one customer noted that the laminate samples they took home had different features, such as finishes and water resistance, which were not explained, leading to confusion.
Installation and Follow-Through
One customer reported a poor installation experience, citing subpar workmanship and a lack of accountability from the company. However, others have reported positive experiences with the installation process, citing the professionalism and courtesy of the staff.
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