Experience the Taste of Germany in Every Bite
At Golden Jet International Freight Forwarding Customs House Brokers Inc., we pride ourselves on being a team of dedicated professionals committed to providing unique and exceptional service to our clients. With over 35 years of experience in the freight forwarding industry, we have established ourselves as a leading provider of customized logistics solutions. Our team of experts is dedicated to ensuring that your goods are delivered safely, efficiently, and on time, whether it's by air, ocean, or road.
Our Story
Established in 1984, Golden Jet has grown to become a trusted name in the freight forwarding industry. Our commitment to excellence has earned us a reputation for reliability, flexibility, and personalized service. We understand that every client has unique needs, and we take the time to understand their specific requirements and tailor our services to meet those needs. Whether you're a first-time shipper or a seasoned importer/exporter, we're dedicated to providing you with the highest level of service and support.
Our Services
We offer a comprehensive range of services designed to meet the diverse needs of our clients. From air and ocean import/export to customs clearance, warehousing, and distribution, we have the expertise and resources to handle any type of shipment. Our services include:
- Air and ocean import/export
- Customs clearance
- Warehousing and distribution
- Pharmaceutical and perishable shipping
- Marine insurance
- Door-to-door container purchasing
- Track and trace services
Our Values
At Golden Jet, we believe in building long-term relationships with our clients based on trust, reliability, and exceptional service. We're committed to being proactive, flexible, and responsive to your needs, and we guarantee that your shipments will be handled with care and attention to detail.
Customer Service Experience
The reviews highlight a mix of positive and negative experiences with Golden Jet's customer service. On the positive side, some customers appreciated the professional and knowledgeable service provided by the team, who went the extra mile to ensure accurate document preparation and cleared goods efficiently. On the other hand, some customers had poor experiences, citing unresponsive customer service, rude staff, and a lack of clear communication.
Accurate Document Preparation and Customs Clearance
Golden Jet's team was commended for their attention to detail and expertise in customs clearance, ensuring that documents were prepared accurately and quickly.
Communication and Responsiveness
Communication issues were a common theme among the negative reviews. Customers expressed frustration with unreturned calls, unclear instructions, and uncourteous staff.
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