Your partner in plumbing and heating excellence
At J.W. Plumbing & Heating Ltd., we are a Calgary-based residential and commercial plumbing company with over 20 years of experience servicing Calgary and area clients. Our team of experts is dedicated to providing top-notch plumbing and heating services to our customers, ensuring that their homes and businesses are comfortable, safe, and efficient. We take pride in our commitment to excellence, which is reflected in our warranty on all parts and labor, as well as our customer service satisfaction guarantee.
Our Services
We offer a wide range of plumbing and heating services to meet the unique needs of our residential and commercial clients. From basic residential repairs to commercial installations, we have the expertise and equipment to handle any project. Our services include drain cleaning, full plumbing services, minor renovations, commercial services, sink installation and repair, leaking pipe repair, emergency service, toilet installation and repair, sump pumps, in-floor radiant heating, boiler installation and repair, and 24/7 commercial and residential emergency service. We also provide kitchen and bathroom renovation services, ensuring that our clients' plumbing needs are met during these complex projects.
Our Commitment to Excellence
At J.W. Plumbing & Heating Ltd., we believe that our customers are the reason we are here. That's why we are committed to providing exceptional service, quality workmanship, and unbeatable customer service. We understand that plumbing and heating emergencies can be stressful and disruptive, which is why we offer 24/7 emergency service to get our clients back to normal as quickly as possible. Our team of experts is dedicated to providing personalized service, ensuring that our clients receive the attention they deserve.
What Sets Us Apart
At J.W. Plumbing & Heating Ltd., we are proud of our 20-year history of serving Calgary and area clients. Our commitment to excellence, customer service satisfaction guarantee, and warranty on all parts and labor set us apart from other plumbing and heating companies. We are dedicated to building long-term relationships with our clients, which is why we offer customized service agreements to meet the unique needs of our commercial clients.
Customer Experience
Mixed Reviews
The reviews for JW plumbing and heating services are mixed, with some customers having a positive experience and others having a negative one. The positive reviews praise the company's prompt and efficient service, with plumbers being friendly, informative, and professional. Some customers appreciated the extra effort made by the plumbers to explain the issue and the solution.
Issues with Customer Service
On the other hand, some customers had a negative experience with JW's customer service. Some reviewers reported being ignored or dismissed when they had questions or concerns, and one reviewer was even threatened by the boss when they asked for clarification.
Concerns about Work Quality
Some customers also had concerns about the quality of work done by JW. One reviewer reported being charged exorbitant labor hours, and another reviewer was unhappy with the company's response to their questions about the work done.
Common Issues
Lack of Communication
One common issue across multiple reviews is a lack of communication from JW. Customers reported being ignored, dismissed, or not provided with clear explanations of the work done.
Unprofessional Behavior
Another issue is unprofessional behavior from JW staff, including rudeness, ignoring customers, and allowing drivers to use their phones while driving.
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