Style, Safety and Functionality Combined
Ruffell & Brown is a leading provider of window coverings and custom closets, serving the Victoria to Nanaimo region in BC since 1987. With over three decades of experience, we have grown to become one of Canada's largest independently owned window covering centres, and we are proud to offer a wide range of solutions that combine style, functionality, and safety. Our sales team, support staff, and installers are highly trained and experienced, and we are committed to providing excellent customer service.
At Ruffell & Brown, we believe that window coverings should not only be functional but also stylish and safe. That's why we offer a vast selection of window covering products, including blinds, shades, shutters, drapery, and hardware. Most of our window coverings can be motorized, and all of our residential products are designed to be cordless and child-safe, ensuring a worry-free environment for your loved ones.
In addition to our window covering solutions, we also offer tailored custom closets that can help you create a system that fits your unique needs. Whether you need extra storage space in a small apartment or a luxury walk-in closet for your dream home, we have the expertise and experience to deliver a solution that meets your needs.
Our Products
We carry a wide selection of window covering products, including:
- Custom blinds and shades: Our custom blinds and shades offer a combination of style, durability, light control, and privacy, making them a popular window treatment option for many homeowners.
- Shutters: Shutters are a great option for controlling light and adding style to your windows. Movable louvers and a variety of styles make shutters a perfect choice for any home decor.
- Drapery & Hardware: Drapery, curtain panels, and accessories offer an easy and affordable way to elevate the style of your room and add extra function like light control and insulation.
- Custom Closets: These tailored solutions can help you create a system that fits your unique needs, whether you need extra storage space in a small apartment or a luxury walk-in closet for your dream home.
Solutions
At Ruffell & Brown, we offer solutions that combine style, functionality, and safety. Our experts can help you find the best solution for your patio and sliding doors, skylights, tilt and turn windows, and we cater to the needs of commercial spaces as well. Most types of window coverings can be motorized, and all our residential window coverings are designed to be cordless and child-safe. We also offer solutions that cater to specific needs, such as pet-friendly window coverings and motorization options for added convenience and ambiance.
Why Choose Ruffell & Brown
Here are some reasons why Ruffell & Brown is the best choice for your window covering needs:
- Local and independently owned business serving Victoria since 1987.
- Largest window covering showroom on Vancouver Island.
- Experienced and knowledgeable window covering experts, as well as interior designers.
- Dedicated customer service staff, experienced installers, and repair technicians.
- Large selection of products for every budget and competitive prices.
- Hunter Douglas Authorized Service Centre - the only one on Vancouver Island!
- Price Match Guarantee - inquire for details!
Company Overview
Ruffell & Brown is a company that specializes in window treatments and blinds. They offer a variety of products and services to enhance the aesthetic and functionality of homes and offices. The company has a team of knowledgeable staff who can assist customers in selecting the appropriate window treatments for their needs.
Customer Reviews
The company has received a mix of positive and negative reviews from their customers. Some customers have reported excellent experiences with the company, praising their knowledgeable staff, competitive pricing, and high-quality products. On the other hand, some customers have expressed dissatisfaction with the company's customer service, particularly with regards to their handling of complaints and issues.
Positive Feedback
Customers who have had positive experiences with Ruffell & Brown have praised the company's staff for their knowledge and expertise in window treatments. They have also appreciated the competitive pricing and the quality of the products offered by the company. Additionally, customers have noted that the installation process was smooth and hassle-free.
Negative Feedback
However, some customers have reported negative experiences with the company. These customers have expressed dissatisfaction with the company's customer service, particularly with regards to their handling of complaints and issues. For instance, one customer reported that the company did not provide the service they promised over the phone, and they were left with no solution and little information. Another customer was disappointed with the installation of their blinds, as they were not properly measured, resulting in a gap at the top of the ceiling.
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