Legendary Service for a Legendary Ride
At Cote Lock Service, we are a family-owned and operated business with a commitment to providing exceptional service, quality products, and unparalleled expertise. With over 40 years of experience in the industry, we have built a reputation for being reliable, trustworthy, and dedicated to meeting the unique needs of our customers.
Our Story
Our journey began in 1976, when our founders first opened the doors to our store on Manitou Drive in Kitchener. Since then, we have been proud to serve the Tri-Cities and surrounding areas, providing a wide range of door products and services to both commercial and residential clients. Our team is made up of skilled technicians and knowledgeable staff who are passionate about providing the best possible solutions for our customers.
Our Services
At Cote Lock Service, we offer a comprehensive range of services to meet the diverse needs of our customers. From key cutting and lock rekeying to hardware installation and door maintenance, we are committed to providing reliable, efficient, and expert solutions. Our services include:
- Commercial/Industrial Services: Automatic Openers, Barrier-Free Washrooms, High-Security Locks, and more
- Residential Services: Deadbolts, Keyless Entry, Smart Home Installation, and more
Our Products
We carry a wide range of high-quality door products, including:
- High-Security Locks from Mul-T-Lock
- Taymor Residential Locks
- Door Hardware and Frames
- Automatic Door Operators
- Access Control Systems
- Electric Strike Installations
- Padlocks
- Door Closers
Our Mission
At Cote Lock Service, our mission is to provide professional service, quality products, and unparalleled expertise to meet the unique needs of our customers. We strive to be the go-to destination for all door-related needs, and we are committed to building long-term relationships with our customers.
Our Values
- Quality: We believe in providing the highest-quality products and services that meet our customers' unique needs.
- Integrity: We operate with honesty and transparency in all our interactions with our customers and partners.
- Reliability: We are committed to being responsive and reliable, ensuring that our customers receive the service they expect.
- Expertise: Our team of skilled technicians and knowledgeable staff are dedicated to providing expert advice and solutions for all door-related needs.
Overview of Locksmith Services
Appointments and Scheduling
Some customers have reported issues with booking appointments and receiving confirmation calls. Paul Dawe had a disappointing experience where he booked an appointment two weeks in advance but never received a confirmation call and was told he wasn't booked for the day.
Positive Experiences with Lock Installation and Key Cutting
Many customers have had positive experiences with Cote Lock Services, praising their prompt and professional service. Tq, Joan Knowlton, Greg Carrigan, Serena Reis, Doug G., Paul V., Nem Radenovi, and Ryan Garnett all reported quick and efficient service, with some customers appreciating the company's willingness to go above and beyond to ensure customer satisfaction.
Issues with Quality of Work and Customer Service
However, some customers have reported issues with the quality of work and customer service. P. Chi had a negative experience with a manager who didn't take the time to explain their issue, and Alyssa Garrod reported that a garage lock broke after only 10 uses, with the company refusing to cover it under warranty.
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