Empowering Your Financial Future, One Solution at a Time.
Northern Heating & Fireplaces has been proudly serving the Grande Prairie area with exceptional fireplace and stove solutions for over 20 years. We are passionate about helping our customers create cozy and inviting homes through the power of fire.
Experience and Expertise
Our team consists of experienced professionals who are highly skilled in the installation, maintenance, and repair of all types of fireplaces and stoves. We are dedicated to providing:
- Exceptional customer service: We are committed to understanding your unique needs and offering personalized recommendations.
- High-quality installations: We use only the best materials and equipment to ensure a safe and efficient installation.
- Reliable repairs: We promptly address any issues with your existing fireplace or stove to ensure optimal performance.
Comprehensive Services
We offer a wide range of services, including:
Fireplace & Stove Sales
- Gas fireplaces and inserts
- Wood-burning fireplaces and inserts
- Large capacity wood stoves
- Modern and antique styled stoves
- Custom-designed gas fireplaces
Installation & Service
- Professional installation of all fireplace and stove models
- Annual inspections and maintenance
- Repair services for all types of fireplaces and stoves
Custom Solutions
- Design consultations for custom gas fireplaces to fit your unique space and style
- Specialized solutions for large homes and commercial properties
Customer Satisfaction
Our commitment to customer satisfaction is reflected in our:
- Large selection of high-quality products
- Positive online reviews
- Responsive customer service and technical support
- Proven track record of exceeding customer expectations
Northern Heating & Fireplaces is your trusted partner in creating a warm and inviting home. Contact us today to schedule a free consultation and discover the perfect fireplace or stove solution for your needs!
Summary of Reviews
Customer Satisfaction
The majority of customers had a positive experience with Northern Heating and Fireplaces, with several reviewers praising the staff's friendliness and helpfulness. Employees like Bryan, Steven, and Jessica were mentioned for their excellent customer service and knowledge about the products. The company's vast selection of fireplaces and BBQs was also highlighted by several customers, who appreciated the variety and the ability to find something that suited their taste and budget.
Negative Experiences
However, there were a couple of negative experiences reported. Some customers had issues with the sales manager, Tauria, who was described as "horrible" and "incredibly ignorant." He sold the wrong parts for a fireplace, and customers had to return them multiple times. Another customer had a frustrating experience with a manager who seemed to have no idea about the pricing of a product and kept changing the figures, eventually telling the customer to stop talking and not explaining the breakdown of the costs.
Overall Impression
Overall, the majority of customers had a positive experience with Northern Heating and Fireplaces, with several reviewers praising the staff's friendliness and helpfulness. However, there were a couple of negative experiences reported, primarily related to the sales manager, Tauria, and another manager who seemed to lack knowledge about the products and pricing.
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