Quality Care with Compassion, Every Time
At Mitchell Family Doctors, we are dedicated to providing quality care with compassion to our patients in Perth County. Our team of general health practitioners, consisting of six doctors, four nurses, and our indispensable administrators, is committed to delivering exceptional healthcare services to our community.
Our Mission and Vision
Our mission is to provide quality care with compassion to our patients. We aim to be a community of caring health professionals, recognized for promoting wellness within Perth County. Our vision is to foster a culture of excellence in healthcare, where our patients feel valued, respected, and empowered to take control of their health.
Our Services
We offer a wide range of healthcare services, including assessment and treatment of injury and illness, COVID-19 vaccines, and other immunizations. Our clinics are operated by appointment only, and we encourage our patients to book online or call us to schedule an appointment. We also provide after-hours clinic services by same-day appointment, ensuring that our patients receive timely and convenient care.
Our Team
Our team of healthcare professionals is dedicated to delivering exceptional patient care. Our doctors, Dr. Victor Kulczycki, Dr. Sergio Lappano, Dr. Phil Schieldrop, Dr. Liora Steele, Dr. Jocelyn Traher, and Dr. Tamar Tsafnat, are committed to providing personalized care to our patients. Our nurses, Lee Ann, Joanna, Claire, and Morgan, work closely with our doctors to ensure that our patients receive comprehensive care.
Community Resources
We believe in empowering our patients with the resources they need to maintain optimal health. We provide access to community resources, patient resources, and FAQs to ensure that our patients are well-informed about their health.
Overall Experience
The reviews suggest that the clinic has some significant issues that need to be addressed. Patients have reported difficulties in getting help and being heard, with long wait times and a lack of communication from the staff.
Communication and Staff Issues
Patients have reported feeling belittled and disrespected by the front-desk staff, who are often short and unfriendly. There are also concerns about the lack of verbal communication, which can be particularly challenging for patients with Aphasia or those who struggle with verbal communication. It is recommended that patients consider bringing a companion to advocate on their behalf.
Wait Times
Wait times are a significant issue at this clinic. Patients have reported waiting for extended periods, with one reviewer waiting for nearly 2 hours for a prescription. Another reviewer mentioned that no one takes the nightline off when they open at 9am, resulting in wait times of almost 9:30am.
Positive Aspects
Despite the negative experiences, some reviewers have reported that the doctors are great and that the clinic has improved its appointment management.
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