Safe Delivery of Your Vehicle Guaranteed!
At Chadwick's Towing and Repairs, we pride ourselves on being the leading towing and roadside service provider in Cobourg, Ontario. With over 60 years of experience in the industry, our team of experts has been dedicated to providing expert vehicle towing and roadside assistance services at affordable prices. Our goal is to build lasting customer relationships by exceeding expectations on each call.
Our Story
Since 1953, Chadwick's Towing and Repairs has been a local business with strong ties to Northumberland County and surrounding areas. As a family-owned and operated company, we take pride in our rich history and the strong relationships we've built with our customers. Our team is led by Rob Chadwick, the 3rd generation of the Chadwick family, and we continue to grow and evolve to stay at the forefront of our industry.
Our Services
We offer a wide range of towing and roadside services to meet the needs of our customers. From commercial and industrial towing to light-duty towing and emergency roadside assistance, we have the expertise and equipment to handle any situation. Our services include:
- Commercial and industrial towing
- Light-duty towing
- Emergency towing
- Tire changes
- Float and flatbed services
- Recovery services
- Lifting services
- Water haulage
- Abandoned vehicle removal
- Gas delivery
- Trailer towing
- Roadside service
- Vehicle removal
- Automotive repair
- Disposal bins
- Street sweeping
Our Commitment
At Chadwick's Towing and Repairs, we are committed to providing the best experience possible for our customers. We guarantee safe delivery of your vehicle and work tirelessly to exceed expectations on each call. Our team is fully equipped to handle all roadside situations, and we offer emergency roadside assistance 24 hours a day, 7 days a week.
Poor Service and Unfair Pricing
Several reviewers expressed dissatisfaction with the service provided by Chadwick's, citing poor communication, unfair pricing, and a lack of compassion. Some reviewers were charged high fees for towing and repair services, with one reviewer being billed $213 more than initially quoted. Another reviewer was charged $500 and then $600 without being provided with a clear estimate beforehand.
Unhelpful and Unprofessional Staff
Reviewers also reported encountering unhelpful and unprofessional staff members, including the owner and receptionist. One reviewer was made to feel embarrassed and was refused assistance with payment arrangements. Another reviewer was told that the company would not honour a previously quoted price, citing "staff error" as the reason.
Positive Experiences
However, a few reviewers reported positive experiences with Chadwick's, including prompt and professional service, friendly drivers, and willingness to help in emergency situations.
Types of Issues Encountered
- Poor communication and unfair pricing
- Unhelpful and unprofessional staff
- Lack of compassion and understanding
- Overcharging for services
- Failure to honour quoted prices
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