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Sandy Hamilton Plumbing & Heating, based in Durham, Ontario, has been providing exceptional heating, plumbing, and cooling services to the region for over four decades. Starting as a small sole proprietorship in 1976, the company has grown and evolved under the leadership of Alex Hamilton and, later, his son Sandy Hamilton.
In its early days, the company focused on annual cleaning and maintenance of oil furnaces, along with a 24-hour repair service. As the years passed, the business expanded to include the installation, maintenance, and repair of both oil and gas furnaces and air conditioners. The first plumber was hired in the 1990s, and the company continued to grow its team and service offerings to meet the needs of its customers.
On January 5, 2000, Sandy Hamilton took over the business, renaming it "Sandy Hamilton Heating." Under his guidance, the company experienced significant growth, increasing the number of certified technicians and service vans to better serve its clients. In 2009, the business was incorporated, becoming "Sandy Hamilton Plumbing & Heating Inc." This transition allowed for further investments in facilities, equipment, and staff, cementing the company's reputation for quality and reliability.
In May 2013, the company expanded its reach by purchasing Northern Heating and Ventilation and Classical Gas, established companies with locations in Berkeley and Owen Sound. These acquisitions added to the company's talented team, customer base, and expertise in geothermal ground source heating and cooling systems.
Today, Sandy Hamilton Plumbing & Heating Inc. employs a dedicated team of TSSA licensed Gas Technicians, Oil Burner Technicians, Liquid Propane Technicians, Sheet Metal Technicians, Plumbers, and Apprentices. Together, they serve the Durham, Flesherton, Markdale, Hanover, Collingwood, Owen Sound, Meaford, and surrounding areas with a wide range of heating, cooling, and plumbing services.
Our Services
- Heating: Our team sells, services, and installs various heating systems, including gas, propane, and electric furnaces, geothermal heat pump systems, in-floor heating, forced air, hydronic radiant heat, hydronic boilers, and fireplaces (gas, propane, and electric).
- Cooling: We offer sales, service, and installation of central air conditioning ventilation systems and duct and ventilation design to keep you cool in the summer months.
- Plumbing: Our licensed installers provide comprehensive plumbing services, including backflow water prevention, sewer auguring, jetting & camera service, water treatment systems, pressure systems, septic systems, water well services, and complete plumbing services for residential and commercial projects.
Our experienced technicians are committed to providing the best equipment and dependable service to satisfy the needs of our customers. We pride ourselves on our quick service and competitive rates, ensuring that your home or business remains comfortable and functional.
Overview of Sandy Hamilton Plumbing and HVAC Reviews
The reviews for Sandy Hamilton Plumbing and HVAC highlight a mix of positive and negative experiences with the company's services. The majority of customers have reported difficulties with communication, delayed or lack of response to service requests, and poor customer care.
Quality of Service
Some customers have praised the company's technicians for being professional, knowledgeable, and efficient in their work. For example, Maria F. appreciated the prompt and great work done by Sandy Hamilton to fix her septic draining issue, while Angie Nelson commended the company's trouble-shooting services that saved her money. However, others have experienced inconsistent or substandard work, such as Jamie Seabrook, who had multiple issues with his heating system and received poor service from the company.
Communication and Responsiveness
Many customers have expressed frustration with the company's communication and responsiveness. Scott Knight, Darlene Mulligan, Michael Spendik, Alexa Campbell, Kally Foster, and Jamie Seabrook all reported difficulties in getting responses or appointments, with some experiencing no communication at all. This lack of responsiveness has led to feelings of disrespect and unprofessionalism.
Recommendations
As a result, some customers have chosen not to continue using the company's services. For example, Michael Spendik vowed never to use them again after experiencing poor customer care, while Jamie Seabrook would not recommend the company to anyone.
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