At South Country Glass Ltd., we take pride in being the go-to destination for all your glass needs in Medicine Hat and surrounding areas. With over 36 years of experience, our family-owned and operated business has been providing top-notch residential, commercial, and automotive glass services, automatic doors, mirrors, and glass repair. Our commitment to excellence and customer satisfaction has earned us an excellent reputation, with a 4.4-star rating on Google.
Our Story
Our journey began in 1988, and since then, we have grown to become a full-service supply, installation, and repair company. Our team of experts is dedicated to providing quality workmanship, ensuring that our customers receive the best possible solutions for their glass needs. We understand the importance of timely service, which is why we offer 24-hour emergency service and free estimates. Our association with Financeit allows us to offer easy 'Buy Now Pay Later' financing options, making it more accessible for our customers to undertake new renovation or construction projects.
Our Services
At South Country Glass Ltd., we cater to a wide range of glass needs, from residential and commercial windows to automotive glass and custom glass solutions. Our product range includes energy-efficient windows, picture and fixed windows, slider and single-hung windows, casement windows, awning windows, bay/bow windows, and hopper basement windows. We also offer a variety of door styles, including commercial doors, automatic doors, steel and fibreglass sliding patio doors, entry/garden doors, decorative commodity doorlites, and more. In addition, we provide plexiglass barriers, pergolas, and retractable screens.
Our Commitment
At South Country Glass Ltd., we are committed to providing our customers with the best possible solutions for their glass needs. We believe in using superior materials and high-end components to ensure that our products offer durability and strength. Our team of experts is dedicated to providing top-quality workmanship, ensuring that our customers receive the best possible service. We strive to build long-lasting relationships with our customers, and our excellent reputation is a testament to our commitment to excellence.
Overall Quality of Service
The reviews for South Country Glass are mixed, with some customers expressing satisfaction with the services they received, while others were disappointed. On one hand, many reviewers praised the company's professionalism, friendly staff, and competitive pricing. On the other hand, some reviewers experienced issues with customer service, delays, and inaccurate information.
Positive Experiences
Some customers had positive experiences with South Country Glass. For instance, Shannon appreciated Stacy's promptness and professionalism, while Smokin Rog and Kiaya Turner praised the company's fast and friendly service. Blaine Zacharias was impressed with the quality of the repair work, and Teri Bauer had a very positive experience with the company from start to finish.
Negative Experiences
However, not all customers were pleased with their interactions with South Country Glass. Sandy Graham had a number of issues, including delays, inaccurate measuring, and poor communication. Natasha M. was also unhappy, citing a lack of professionalism and poor quality work.
Common Themes
Some common themes emerge from the reviews. One issue is the difficulty in getting accurate information or estimates from the company. Another problem is the lack of follow-through on promised call-backs and installation times. Additionally, some reviewers felt that the company's technicians were not professional or courteous.
Conclusion
While South Country Glass has a reputation for providing good service, it seems that there are some gaps in their performance. Some customers have excellent experiences, while others have less satisfactory interactions. As with any business, it's essential to research and read reviews carefully before making a decision.
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