Experience the difference with honesty and integrity.
At The Drain Man Inc., we pride ourselves on being a family-owned and operated business that has been serving the Greater Toronto Area (GTA) with honesty and integrity for over 45 years. Our commitment to providing exceptional service and expertise has earned us a reputation as one of the most trusted plumbing companies in the region.
Our History
Founded in 1972, our family has been dedicated to providing expert plumbing services to families and businesses in Toronto and the surrounding GTA. Our goal has always been to run a business with morals and values that put the customer first. We believe in being transparent, honest, and fair in all our dealings, and our customer testimonials are a testament to our commitment to excellence.
Our Team
Our team of master licensed plumbers are highly experienced and trained to provide the highest level of service to our customers. We take pride in being experts in our field, and our team is dedicated to staying up-to-date with the latest techniques and technologies. Our office staff and service technicians are all part of the family, and we believe in fostering a culture of honesty, integrity, and respect.
Our Services
We offer a wide range of plumbing services, including drain cleaning, pipe repair, waterproofing, and excavation. Our team is equipped to handle any plumbing issue, from burst pipes to blocked drains, and we pride ourselves on being able to find the best solutions to your problems at a fair and reasonable cost. We understand that plumbing emergencies can be stressful, and we're committed to making the experience as smooth and hassle-free as possible.
Our Values
At The Drain Man Inc., we believe in being honest, hardworking, and transparent in all our dealings. We don't believe in hidden surprises or unfair pricing, and we're committed to providing clear and honest quotes upfront. We don't ask for deposits, and we only get paid when the work is done to your satisfaction. Our goal is to earn your trust and loyalty, and we're proud to have built a business on customer and contractor referrals in the GTA.
Summary of Customer Reviews for The Drain Man
Positive Reviews
The majority of customers have had a positive experience with The Drain Man, highlighting their prompt service, professionalism, and expertise. Many customers appreciated the friendly and informative approach of the technicians, particularly Angelo Auciello, who took the time to explain the process and show the visual of the camera. Some customers also praised the team's ability to clean up after the repair and their reliability.
Negative Reviews
A few customers had a less than satisfactory experience with The Drain Man. One customer reported that the technician did not properly unclog the kitchen sink, and they had to call another plumber to fix the issue. Another customer felt that the company's approach was to minimize the initial work and then propose a more extensive and expensive repair later on. There was also an instance where a technician was reported to be rude, incompetent, and belligerent, causing damage to the customer's home.
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