Empowering You to Achieve Optimal Health
Our Story
At Furnace Factory Direct, we pride ourselves on being your Home Comfort Experts. For over 10 years, we have been providing top-notch service to the Ottawa area, ensuring that our customers' homes are warm and cozy in the winter, cool and comfortable in the summer, and energy-efficient all year round. Our commitment to clean, renewable energy sets us apart from other HVAC companies.
Our Services
We offer a wide range of services to meet all your home comfort needs. From furnace installation to air conditioning maintenance, heated flooring, water heaters, fireplaces, and humidifiers, we have got you covered. Our expert technicians are trained to diagnose and repair any issue, providing you with a solution that fits your budget and meets your unique needs.
Furnace Installation and Maintenance
Our furnace installation services include the selection of the perfect furnace for your home, expert installation, and thorough testing to ensure optimal performance. Our maintenance plans ensure that your furnace runs efficiently and effectively, reducing energy bills and prolonging its lifespan.
Air Conditioning Services
Our air conditioning services include installation, maintenance, and repair of air conditioning units. Our technicians are certified to handle all types of air conditioning systems, from window units to central AC systems. We offer emergency services to get your AC up and running quickly, reliable repairs, and routine maintenance to prevent breakdowns.
Heated Flooring
Our heated flooring services include the installation of electric or hydronic heated flooring systems. Our expert technicians will work with you to select the perfect system for your home, ensuring optimal comfort and energy efficiency.
Water Heaters
Our water heater services include installation, maintenance, and repair of water heaters. Our technicians are certified to handle all types of water heaters, from traditional tank-style to tankless systems. We offer emergency services to get your water heater up and running quickly, reliable repairs, and routine maintenance to prevent breakdowns.
Fireplaces
Our fireplace services include installation, maintenance, and repair of fireplaces. Our technicians are certified to handle all types of fireplaces, from wood-burning to gas-powered systems. We offer emergency services to get your fireplace up and running quickly, reliable repairs, and routine maintenance to prevent breakdowns.
Humidifiers
Our humidifier services include installation, maintenance, and repair of humidifiers. Our technicians are certified to handle all types of humidifiers, from whole-house systems to portable units. We offer emergency services to get your humidifier up and running quickly, reliable repairs, and routine maintenance to prevent breakdowns.
Customer Reviews
But don't just take our word for it! Our customers rave about our exceptional service and dedication to providing the best possible solutions for their home comfort needs. Check out our customer reviews to see for yourself why Furnace Factory Direct is the go-to choice for HVAC services in the Ottawa area.
Customer Reviews Summary
Excellent Customer Service and Expert Technicians
- Matthieu Boulianne, Benito Mazzarello, and Ashley Mercury praised the exceptional service provided by Furnace Factory Direct. They appreciated the professionalism, courtesy, and expertise of the technicians and staff.
- These customers were happy with the thorough explanations of the new furnace's functioning, advantages, and comparisons to others on the market.
Smooth and Efficient Installation
- Matthieu Boulianne, Benito Mazzarello, and Ashley Mercury had positive experiences with the installation process. They noted that the job was impeccable, and the site was left clean.
- Benito Mazzarello mentioned that the installation was quick and smooth, and it was hard to tell that a new AC or furnace had been installed.
Reliable and Timely Service
- Elizabeth Suuronen appreciated the reliability and timeliness of the maintenance services provided over the years.
- Ashley Mercury noted that the company was able to provide a quote and install a new air conditioning system during a heat wave in the summer of 2019, despite high volume of business.
Negative Experience
- Shawna McLean had a negative experience due to poor customer service and misdiagnosis of an issue with their furnace. She felt threatened by the company's statement that they would charge her again if they had to come back to look at the issue again.
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