Your Friends in Real Estate
At Classic Fireplace, we are proud to have been serving our communities for over 35 years. With multiple showrooms across the Greater Toronto Area (GTA), we have established ourselves as a trusted and reliable provider of fireplaces, BBQs, and outdoor living solutions. Our mission is to deliver exceptional quality products and services that exceed our customers' expectations, while providing a warm and welcoming experience that feels like home.
Our Services
At Classic Fireplace, we offer a wide range of services to cater to your every need. Whether you're looking to design and build a new fireplace, convert an existing one, or simply maintain your existing installation, we've got you covered. Our team of experts is dedicated to providing top-notch service and ensuring that every aspect of your project is handled with precision and care. From consultation to installation, we take pride in our attention to detail and commitment to excellence.
Fireplace Services
Our fireplace services include:
- Design and Build: Let our experienced team help you create a custom fireplace that suits your unique style and preferences. From concept to installation, we'll guide you every step of the way.
- Conversions: Whether you need to convert an existing fireplace or upgrade your current installation, we're here to help. Our technicians are skilled in both gas and wood burning fireplaces.
- Service & Maintenance: Regular maintenance is essential to ensure your fireplace operates safely and efficiently. Our technicians are available for routine tune-ups, repairs, and maintenance to keep your fireplace running smoothly.
Outdoor Living Services
In addition to our fireplace services, we also offer outdoor living solutions to help you create a beautiful and functional outdoor space. Our services include:
- Outdoor Kitchen Design & Build: Let our experienced team design and build a custom outdoor kitchen that suits your unique style and preferences.
- Gas Line Installation: Our technicians are skilled in gas line installation for both indoor and outdoor applications.
- Delivery, Assembly & Installation: We handle all aspects of delivery, assembly, and installation for your outdoor living products, ensuring a hassle-free experience.
Popular Brands
At Classic Fireplace, we proudly offer a wide range of premium brands to suit every taste and style. Some of our popular brands include Napoleon, Valor, Jotul, Stuv, Ooni, Lynx, Dekko, Pacific Energy, and more. Whether you're looking for a gas fireplace, wood burning stove, or electric fireplace, we've got you covered.
Why Choose Classic Fireplace?
At Classic Fireplace, we're committed to providing exceptional quality products and services that exceed our customers' expectations. Here are just a few reasons why we're the trusted choice for homeowners in the GTA:
- Expertise: Our team of experts has years of experience in the fireplace and outdoor living industry.
- Quality Products: We only source the highest-quality products from renowned brands.
- Custom Solutions: We take pride in providing custom solutions that cater to your unique style and preferences.
- Exceptional Service: Our technicians are available for routine tune-ups, repairs, and maintenance to ensure your fireplace operates safely and efficiently.
At Classic Fireplace, we're dedicated to helping you create a warm and welcoming home that you'll cherish for years to come. Contact us today to learn more about our services and how we can help you achieve your outdoor living goals.
High-Quality Products and Exceptional Customer Service
The reviews highlight the exceptional customer service provided by Classic Fireplace and BBQ. Customers praise the staff for their knowledge, friendly demeanor, and dedication to ensuring customer satisfaction. The products offered are of higher quality than those found in big-box stores, such as Napoleon fireplaces and BBQs.
Staff Expertise and Commitment to Quality
Cliff, Steve, and other staff members are consistently praised for their expertise and commitment to providing top-notch service. From helping customers make informed decisions about their purchases to ensuring the installation process is smooth and hassle-free, the staff at Classic Fireplace and BBQ go above and beyond to meet customer needs.
Customer Satisfaction and Positive Experiences
Many customers express their satisfaction with their purchases and the overall experience at Classic Fireplace and BBQ. Positive comments include appreciation for the knowledgeable staff, friendly service, and high-quality products. Several customers have purchased from the store multiple times, demonstrating their trust and satisfaction with the business.
Delivery and Installation
The delivery and installation team, including John and Ben, are praised for their professionalism and attention to detail. They take the time to walk customers through the usage and maintenance of their new products, ensuring they are well-informed and confident in their purchases.
Challenges and Areas for Improvement
While the majority of reviews are positive, there are a couple of instances where customers experienced issues. Charita Panganiban reported receiving a bad product and poor customer service, while Sergey Yegorov felt the company could have been more transparent about the availability of parts for his Valour fireplace.
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