Your Hearth, Your Home - We Help You Create the Perfect Ambiance
At Hearth To Flame, we're proud to be Durham Region's premier fireplace store, providing our customers with breathtaking fireplaces since 1975. With over 45 years of experience, we've crafted a reputation built on quality products, unmatched service, and complete customer satisfaction. In that time, fireplaces have evolved to become as much about ambiance and aesthetics as they are about heat production. From authentic wood-burning fireplaces to low-maintenance gas fireplaces, and everything in between, our curated catalogue boasts a solution for every style and budget.
Our modern, welcoming showroom, located in the heart of Whitby, has a homey feel and showcases upwards of 30 fireplaces, allowing you to visualize what the unit will look like in your home. As a full-service fireplace retailer, we'll handle the heavy lifting, so all you have to do is sit back, relax, and enjoy! Whether you're looking for a statement piece or a cozy addition to your living space, our team of experts is dedicated to helping you find the perfect fireplace.
Our Products & Services
From a spark of desire to a roaring flame, our team of fireplace experts are trained to help customers achieve the perfect harmony between beauty and functionality. We're here to make your fireplace dreams come true. Our extensive range of products and services includes:
- Gas Fireplace Inserts
- Free-standing Gas Stoves
- Wood-burning Fireplace Inserts
- Free-standing Wood Stoves
- Linear Fireplace Designs
- Direct-to-builder Purchasing
- Fireplace Installation
- Ongoing Maintenance & Service
- Assembled Custom Solutions, Just For You
Our Commitment to Excellence
Our professional staff are trained to assist customers in choosing a product that offers the most value and appeals to their living space. Our "WETT" certified installers will provide all the necessary installation, maintenance, and service required to make sure your purchase is stress-free. As a unique specialty hearth store, we offer a full-service "one-stop shopping" experience, ensuring that you receive unparalleled service and support from start to finish.
What Our Customers Say
We're proud to have earned the trust and satisfaction of our customers, who rave about our exceptional service, extensive product range, and commitment to excellence. Don't just take our word for it - read what our customers have to say about their experiences with us.
The reviews for Fireplace Plus are mixed. On the positive side, customers appreciate the excellent service provided by the staff, including Richard, Bob, Kevin, and Kev. They highlight the thorough and professional work done on fireplaces, from repairs to installations. Customers also appreciate the staff's willingness to go above and beyond to ensure customer satisfaction.
On the negative side, there is one review from Craig Howard, who had a poor experience with Richard regarding a part for his fireplace. He felt misled about the cost of the part and the service call.
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