Transforming communities, one relationship at a time.
Welcome to Associa, the leading community management company in North America. Since 1979, we have been providing exceptional management services, solutions, and resources to communities, making them better places to call home. With over 45 years of experience, we have served more than 7.5 million homeowners and have a team of over 15,000 professionals dedicated to delivering positive impact and meaningful value to every community.
Our Mission
Our mission is to bring positive impact and meaningful value to every community. We strive to enhance the quality of life for homeowners by providing unparalleled management services, solutions, and resources. Our goal is to enrich the community experience by building strong relationships, fostering community spirit, and delivering innovative solutions that meet the unique needs of each community.
Why Choose Associa
At Associa, we are committed to providing the highest level of service and delivering exceptional value to our clients. With more than 300 branch offices across the United States, Canada, and Mexico, we have the experience and resources to manage communities of all sizes and types. Our team of dedicated professionals is committed to providing personalized service, creative solutions, and the latest technology to enhance the community experience and promote a sense of belonging.
Our Services
As industry pioneers and leaders in community management service, we offer all-encompassing services and solutions that transform community life in ways like never before. Our services include:
- Management Services: Our experienced team of professionals provides customized management solutions that include financial management, administrative services, and community communications. Our goal is to provide seamless management services that promote community engagement, financial stability, and long-term sustainability.
- Maintenance Services: Our maintenance services include landscape management, pool and spa services, common area maintenance, and repair and renovation services. We strive to provide high-quality maintenance services that preserve the beauty and value of the community.
- Real Estate Services: Our real estate services include marketing, sales, and leasing services for community associations, as well as property management services for investment properties. We strive to provide innovative real estate solutions that meet the unique needs of each community.
- Financial Solutions: Our financial solutions include budgeting, financial reporting, and accounting services that promote financial stability and long-term sustainability. We strive to provide financial solutions that are tailored to the unique needs of each community.
- Technology Solutions: Our technology solutions include web-based community management software, mobile apps, and online payment solutions that enhance community engagement and promote financial stability. We strive to provide innovative technology solutions that meet the unique needs of each community.
About Associa Leadership
Associa is led by a team of experienced professionals dedicated to delivering exceptional service and value to our clients. Our leadership team is committed to fostering a culture of excellence, innovation, and collaboration. Our chairman and CEO, John Carona, founded Associa in 1979 with a vision to be a leader in community management service. Today, that vision is a reality, and we are proud to be the leading community management company in North America.
Career Opportunities
At Associa, we are always looking for top talent to join our team. We are committed to providing a family spirit and fostering a culture of excellence, innovation, and collaboration. If you value exceptional customer service and strive to push the envelope, you just might belong on our team. We offer competitive salaries, excellent benefits, and a supportive work environment. Join our team and make a difference in your community.
Resource Center
Our resource center provides the latest educational content and industry news for community associations, board members, and homeowners. Our latest e-book, "The Essential Guide to Community Management, " provides valuable insights and best practices for managing community associations. We also offer a variety of resources, including webinars, white papers, and industry news, to help our clients stay informed and engaged.
Company Performance
Associations with Associa seem to be a recipe for disaster. With numerous reviewers sharing their horrific experiences, it's clear that the company is failing to meet the expectations of its clients. From poor customer service to complete lack of communication, Associa appears to be more interested in padding its own pockets than taking care of its customers.
Responsiveness
One of the most significant complaints among reviewers is the lack of responsiveness from Associa. Many have reported having difficulty getting in touch with the company, waiting for extended periods for responses, or receiving unhelpful or evasive answers. This lack of communication has led to frustration, anxiety, and a sense of powerlessness among homeowners.
Professionalism
The professionalism of Associa's staff has also been questioned. Several reviewers have described interactions with company representatives as unhelpful, condescending, or even dismissive. This lack of professionalism has contributed to the overall negative perception of the company.
Value
It's clear that Associa is not providing the value its customers expect. The company's failure to deliver basic services, such as maintaining the building, responding to requests, and paying bills on time, has led to a sense of disappointment and betrayal among its customers.
Common Issues
Several common issues have emerged from the reviews, including:
- Poor communication: Associa's inability to respond to queries, provide clear information, or return phone calls has left homeowners feeling frustrated and ignored.
- Inadequate management: The company's management style has been described as tyrannical, with priority given to profits over people.
- Unresponsive staff: Several reviewers have reported having difficulty speaking with a representative, only to receive unhelpful or evasive responses.
- Lack of accountability: Associa's failure to take responsibility for its actions has contributed to a sense of mistrust among its customers.
Conclusion
In conclusion, Associa appears to be a company that prioritizes profits over people. The numerous reviews detailing poor customer service, lack of communication, and incompetence are a clear indication that the company is failing to meet its obligations. As a result, homeowners are left feeling helpless, frustrated, and betrayed.
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