At West Bay Mechanical Ltd., we pride ourselves on being a family-oriented business that treats its customers and employees with respect and integrity. With over 40 years of experience in the industry, we have established ourselves as a reliable and trustworthy provider of HVAC and mechanical services in Victoria, Nanaimo, and surrounding areas. Our team of licensed, bonded, and insured professionals is dedicated to providing high-quality workmanship and ensuring that our customers receive the best possible service.
Our Core Values
Our core values are centered around family, integrity, versatility, and craftsmanship. We believe in treating everyone with respect and supporting each other, doing the right thing every time, and taking pride in the work that we do. Our purpose is to provide reliable comfort on the Island, whether at home, at work, or at play. We strive to live up to our motto, "That's the West Bay Way, " and we are committed to delivering exceptional service to our customers.
Our Services
We offer a wide range of HVAC and mechanical services to residential and commercial customers in Victoria, Nanaimo, and surrounding areas. Our services include:
- Air conditioning services, including repair, maintenance, and installation
- Heat pump services, including hybrid heat pumps and ductless splits
- Furnace services, including repair, maintenance, and installation
- Water heater services, including installation of high-quality hot water tanks and on-demand hot water systems
- Plumbing services, including repair and maintenance of leaks, pipe bursts, and clogs
- Mechanical design and contracting services for commercial customers
Why Choose Us
At West Bay Mechanical Ltd., we are committed to providing our customers with reliable, efficient, and safe mechanical services. Our team of professionals is dedicated to ensuring that our customers receive the best possible service, and we take pride in the work that we do. We believe in building long-term relationships with our customers, and we are committed to delivering exceptional service that meets and exceeds their expectations.
Overall Experience
The reviews suggest that West Bay Mechanical has provided mixed experiences to its customers. While one customer had a positive experience with their gas fireplace service, several others have reported negative experiences with their heating and cooling services.
Positive Experience
- Friendly and Professional Service: One customer praised Matt from West Bay Mechanical for his friendly and professional service in diagnosing and fixing their gas fireplace issue.
Negative Experiences
- Poor Communication: Several customers reported poor communication experiences with West Bay Mechanical, including unreturned calls, lack of follow-up, and failure to provide clear explanations of services and costs.
- Incompetent Technicians: Some customers reported that the technicians sent by West Bay Mechanical were unprofessional, incompetent, and caused more problems than they fixed.
- Additional Costs: Customers were often surprised by additional costs and fees that were not clearly explained or disclosed beforehand.
- Lack of Accountability: West Bay Mechanical was accused of not standing behind their work and not taking responsibility for errors or problems caused by their technicians.
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