Putting some easy back into your business
At POSitec Solutions, we understand that managing a point-of-sale (POS) system can be a daunting task for Canadian pharmacies and retail businesses. That's why we're here to simplify the process and provide a user-friendly, reliable, and reputable solution that meets the unique needs of your business. As Canada's favourite POS provider for pharmacies and retail businesses, we've been helping our clients streamline their operations and improve customer satisfaction for years.
Our team of experts is dedicated to providing exceptional customer service and support, ensuring that our clients receive the assistance they need to succeed. With 24/7 support included with our POS systems, you can rest assured that help is always just a call or email away. And, with our comprehensive online training portal, you'll have everything you need to get started with your new POS system.
The POSitec Advantage
We believe that our POS systems should be easy to use, intuitive, and accessible to everyone in your organization. That's why we've designed our software to be user-friendly, with a simple and intuitive interface that makes it easy for your employees to navigate. And, with our comprehensive online training portal, you'll have access to how-to videos and step-by-step instructions to help you get started quickly.
We also understand the importance of having a responsive and reliable support team. That's why our friendly support technicians are available 24/7 to assist you with any questions or issues you may have. Whether you need help with a specific feature or just need some general guidance, our team is here to help.
Our Services
At POSitec Solutions, we offer a range of POS systems and solutions designed specifically for Canadian pharmacies and retail businesses. Whether you're a full-service retail pharmacy, a small independent pharmacy, or a non-pharmacy retail business, we have a solution that's right for you.
Our flagship product, FINESTRA, is an enhanced POS system designed for full-service retail pharmacies with multiple tills. With its superior software and premium hardware, FINESTRA is the perfect solution for pharmacies looking for a scalable and reliable POS system.
Our Finestra Health Centre is a streamlined system designed specifically for small retail pharmacies, with all the features needed to make set-up and operation simple for you and your staff. And, our Finestra Express is a simple, user-friendly POS solution for small retail businesses, including software and hardware.
What Our Clients Are Saying
At POSitec Solutions, we're proud of the relationships we've built with our clients over the years. Here's what a few of them have to say about our products and services:
"Thank you so much for following up, much appreciated. You and your team have been amazingly helpful and kind. So great having you all for support. Thanks a million!" - Sky Fornasier, Healthy Living Advisor, Pharmasave 198
"Thank you for a seamless, very easy transition to Finestra from our current POS system. I know there's others out there still to be converted, they have nothing to worry about. Finestra will stick at the Minden store!" - Phong Tan, Owner, Minden Pharmasave
"I wanted to send a little email to give a bit of feedback on the Positouch app. We absolutely love it and all its functions. Thank you so much for sending out the notes last week about how to import a list into purchase orders! This made us all very happy. Thank you so much for all your help and for this amazing app!" - Gabrielle Lauzon, Front Shop Manager, Long Sault and Ingleside Pharmacies
"The assist in customer service at a checkout is appreciated when there are line-ups at the till." - An anonymous client
Customer Service Issues
The reviews highlight a consistent theme of poor customer service experiences with Positec (Worx Europe). All three reviewers express frustration and disappointment with the company's response to their issues.
Product Issues
The reviewers report various problems with their Worx products, including a robotic lawnmower that refuses to connect to Wi-Fi, a faulty power supply unit, and a broken sander.
Lack of Resolution
Despite repeated attempts to contact the company, the reviewers were met with ignored or deflected messages, lack of responses, or unhelpful replies. One reviewer had to contact Worx USA to get a response.
Warranty Issues
The reviewers are dissatisfied with the company's handling of warranty claims. Two reviewers were left without a replacement product for an extended period, and one was told that the company would not do anything about a faulty design despite warranty rules applying.
Overall Experience
The reviewers' experiences with Positec (Worx Europe) are overwhelmingly negative, with all three reviewers warning others not to purchase from the company.
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