Your healthcare journey, simplified.
As a trusted and dedicated healthcare provider, Heart Pharmacy is committed to delivering exceptional care to our patients in the Victoria area. With years of experience and a team of knowledgeable and compassionate pharmacists, we strive to provide personalized attention and tailored solutions to meet the unique needs of each individual.
Our Services
At Heart Pharmacy, we believe that healthcare is not just about filling prescriptions, but about building relationships and providing comprehensive care. Our services are designed to support our patients at every stage of their healthcare journey. We offer a range of services, including:
Free Prescription Delivery: We understand that sometimes it's difficult to get out to pick up prescriptions. That's why we offer free prescription delivery, right to your doorstep.
Heart Pharmacy Newsletter: Stay up-to-date with the latest news, health tips, and promotions from Heart Pharmacy. Our newsletter is packed with valuable information to help you live a healthier, happier life.
Pharmacist Services: Our experienced pharmacists are always available to answer your questions, provide medication reviews, and offer personalized advice on managing your medications.
Heart at Home - Home Visitation: We know that sometimes, getting to the pharmacy can be challenging. That's why we offer home visitation services, so you can receive the care you need in the comfort of your own home.
COVID Testing: We understand the importance of staying safe during the pandemic. Our COVID testing services are designed to provide quick and convenient testing, so you can get back to your life as quickly as possible.
Compounding: At Heart Pharmacy, we understand the importance of customized medication. That's why we offer compounding services, which allow us to create tailored medications to meet your specific needs.
Pain Management: Managing pain can be a complex process. Our experienced pharmacists are trained to help you find the right pain management plan, and we offer a range of services and products to support your journey.
Medication Reviews: We believe that medication management is a critical part of healthcare. Our medication reviews are designed to ensure that you're using your medications safely and effectively.
Wound Care: Wounds can be a significant challenge to heal. Our wound care services are designed to provide expert treatment and support, helping you to heal faster and more effectively.
Public Health Information: We believe that informed patients are better equipped to make healthy choices. Our public health information services are designed to provide you with the resources and knowledge you need to stay healthy and well.
GetCognito.ca - Mental Health: Mental health is just as important as physical health. Our GetCognito.ca services are designed to provide you with access to expert mental health resources and support.
Vaccination Services: At Heart Pharmacy, we believe that vaccinations are a critical part of maintaining good health. Our vaccination services are designed to provide you with access to a range of vaccinations, from routine shots to specialized vaccines.
COVID/Flu Vaccinations: We know that staying safe during flu season is a top priority. Our COVID/flu vaccination services are designed to provide you with quick and convenient access to vaccinations, so you can stay healthy and protected.
2024 Covid Spring Booster Update: We're committed to staying up-to-date with the latest in COVID research and treatment. Our 2024 Covid Spring Booster Update services are designed to provide you with the latest information and support.
Victoria Travel Clinic: Traveling abroad can be a thrilling experience, but it can also pose health risks. Our Victoria Travel Clinic services are designed to provide you with expert advice and support on staying healthy while traveling.
Flu Information: We know that staying informed is a critical part of staying healthy. Our flu information services are designed to provide you with the latest updates and resources on staying safe during flu season.
COVID-19 Pharmacy Safety: We're committed to providing a safe and healthy environment for all of our patients. Our COVID-19 pharmacy safety services are designed to ensure that our pharmacies are clean, safe, and respectful.
High Dose Flu Vaccine: We believe that every patient deserves access to the best possible care. Our high-dose flu vaccine services are designed to provide you with access to a specialized vaccine that's tailored to your specific needs.
Pharmacy Services
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The pharmacy staff have been described as very kind and helpful. They show care and it is evident in their service. However, there have been a few instances where customers experienced unprofessional behavior and poor customer service from certain staff members, such as rudeness, dismissal of concerns, and a lack of empathy.
Customer Experience
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A few customers have had negative experiences, including a situation where a customer was accused of stealing a small item and returning it for cash, despite having proof of purchase. Another customer reported a lack of concern and professionalism when they shared a concern about the delivery of their medications. On the other hand, many customers have appreciated the excellent service, including quick and helpful assistance, delivery of medications during the COVID-19 pandemic, and the initiative to contact customers to offer services.
Products and Services
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The store offers a variety of products, including local and ethical Canadian products. Some customers appreciate the selection of items available, particularly at the makeup counter, which is considered the best in town. The pharmacy also offers vaccinations and other health services, although there have been some issues with staff knowledge and professionalism in these areas.
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