Your home healthcare ability store. Our passion.
Welcome to Access Abilities, your one-stop shop for all your home healthcare, mobility, and accessibility needs. As an independent and family-owned business, we take pride in providing our customers with award-winning service and repairs that are hard to find anywhere else. Our passionate owners, David and Kristin Courtney, have been serving the Halton, Peel, and Toronto Regions since 1998 and are committed to helping others after witnessing the life-changing impact of medical devices on their friend following a tragic accident.
At Access Abilities, we are a licensed Medical Devices Establishment and an authorized vendor of the Assistive Devices Program (ADP), Ontario Disability Support Program (ODSP), March of Dimes (MOD), Veterans Affairs Canada (VAC), Workplace Safety and Insurance Board (WSIB), and many key industry associations. We work closely with many insurance companies and charitable organizations and honor our local competitor's pricing.
Our business is built on a passion for helping others, and we are committed to providing our customers with the best possible service and products. We offer a wide range of home healthcare, mobility, and accessibility products, including mobility scooters, stairlifts, walkers, wheelchairs, CPAP, bathroom and bedroom safety products, compression stockings, and more. Our knowledgeable and friendly staff are always available to answer any questions and help you find the right products for your needs.
Our Services
At Access Abilities, we don't just sell products; we provide a complete range of services to ensure that our customers receive the best possible care and support. When you purchase from us, you not only obtain a product that will enhance your life but also our commitment to provide the service you may need long after the sale. We offer the following services:
- Service & Repairs: Our factory-trained technicians are available to provide service and repairs for all the products we sell. We stock a comprehensive selection of popular parts to ensure that your products are up and running as quickly as possible.
- Rentals: We offer a comprehensive selection of home healthcare rental products for short-term solutions. Whether you need a rental while your product is being repaired or for a short-term solution, we have you covered.
- Delivery & Set-Up: Our friendly and skilled staff can bring your products straight to your door and ensure they are installed correctly. We take the hassle out of setting up your new products, so you can focus on enjoying them.
Our Products
At Access Abilities, we offer a wide range of home healthcare, mobility, and accessibility products to meet your needs. Our product range includes:
- Mobility Scooters
- Stair Lifts & Vertical Platform Lifts
- Walkers & Rollators
- Wheelchairs & Seating
- Lift & Recline Chairs
- Daily Living Aids
- Ramps
- Bedroom Safety
- Bathroom Safety
- Incontinence Products
- Compression Stockings
- Lift & Transfer
- Rentals
Our knowledgeable and friendly staff are always available to answer any questions and help you find the right products for your needs.
Product Services and Customer Experience
The reviews for Access Abilities are a mixed bag, with some customers expressing satisfaction with their experiences and others feeling frustrated with the service. According to Anthony Florendo, it was impossible to get a call back from Vince despite multiple attempts, leading to a disappointing experience.
On the other hand, several customers raved about their interactions with Access Abilities staff, highlighting their knowledge, professionalism, and friendly demeanor. Lisa McAllister praised Marione's expertise and the company's trial program for CPAP devices, while Willie Watson and Steve Sarmany commended Marione's professionalism and the overall experience at the Oakville location.
Greg Reid appreciated the selection of scooters and the knowledgeable and friendly staff, while Rod Elliott credited Access Abilities with saving the day by providing a bed for his mother when Shoppers Home Health Care failed to deliver.
The remaining reviewers, including Mg, Ali Abu-Ghosh, Larry Imber, Karen Morris, Justmeles McVean, and Family Room, all praised the staff at Access Abilities for their friendly, knowledgeable, and customer-focused approach.
Challenge and Frustration
Anthony Florendo's review highlights the challenges of getting in touch with Vince and the resulting disappointment. The lack of communication and unclear expectations led to frustration and a subpar experience.
Conclusion
While some customers had a positive experience with Access Abilities, others faced challenges and frustration. The company's staff are generally praised for their knowledge, professionalism, and customer service, but there is room for improvement in terms of communication and follow-through.
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