Safety, Comfort, and Reliability: Wherever Your Journey Takes You
Welcome to Pacific Basket Company, your one-stop-shop for unique and thoughtful gifts and gift baskets shipped across Canada and the USA. With over a decade of experience in designing award-winning gift baskets, we pride ourselves on offering the latest in innovative gifts at affordable prices. Our team of experts carefully curates our product selection to ensure that every gift basket is filled with love and care, making it a perfect choice for any occasion.
Our Services
At Pacific Basket Company, we understand that every occasion is special, and that's why we offer a wide range of gift solutions for various occasions and themes. Whether you're looking for a gourmet food gift basket, a baby gift basket, or a corporate gift basket, we've got you covered. Our gift baskets are designed to impress, and our first-class delivery service ensures that your gift arrives promptly and in perfect condition.
We specialize in creating unique and personalized gift baskets that cater to your specific needs. Our team of experts will work with you to design a custom gift basket that reflects your personality and style. We also offer a variety of containers sourced locally and internationally, including bamboo, wicker, wood, metal, paperboard, faux leather, and environmentally friendly containers, to suit your taste and preference.
Our Product Selection
Our product selection is unparalleled, with a wide range of gift baskets and gifts to choose from. From gourmet food baskets to spa gift baskets, baby gift baskets to corporate gift baskets, we have something for everyone. We also offer a variety of themed gift baskets, including birthday gift baskets, thank you gift baskets, sympathy gift baskets, and congratulatory gift baskets, among others.
Our Commitment to Excellence
At Pacific Basket Company, we're committed to excellence in everything we do. We take pride in our work and strive to provide the highest level of customer service possible. Our team of experts is dedicated to helping you find the perfect gift for your loved ones, and our prompt delivery service ensures that your gift arrives on time.
Our Community Involvement
We're proud to support Covenant House - Vancouver, a organization that provides a clear exit from life on the street to youth aged 16 - 24. We've partnered with them to offer special add-ons to select gift baskets, with proceeds going to support their cause.
Pacific Basket Company has received an overwhelmingly positive response from its customers, with many expressing satisfaction with the quality of service and products.
Great Service and Products
The company has been praised for its helpful staff, particularly Oliver, who went above and beyond to accommodate customer needs. Many customers appreciated the variety of unique and beautifully arranged gift baskets, and the ease of adding custom ribbon or other extras. The company's pricing was also considered competitive, with one customer noting that Oliver offered alternative solutions to save money.
Excellent Customer Experience
Pacific Basket Company has been commended for its excellent customer service, with several customers highlighting their positive interactions with the staff. Flavia and Oliver were particularly mentioned for their friendly and polite service, making it easy for customers to communicate and create the perfect gift basket. The company's willingness to work with customers to ensure satisfaction was also appreciated.
Timely Delivery and Follow-Up
While one customer experienced a delay in delivery due to UPS, the company was generally praised for its timely delivery and follow-up. Customers appreciated the straightforward pickup and delivery policy, and the company's commitment to ensuring that orders were fulfilled efficiently.
Negative Feedback
One customer experienced a negative interaction with the company due to a delay in delivery that resulted in their Easter basket not arriving on time. Although the delay was caused by UPS, the customer felt that the company should have taken more responsibility and offered a discount or credit. However, the customer service was otherwise generally positive.
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