Protecting Ontario Families for Over 125 Years
Dufferin Mutual Insurance Company has a rich history that dates back to 1895, when it was founded as a farm mutual. Today, we remain a true 'mutual' company, owned entirely by our policyholders. Our headquarters are still located in Shelburne, in the heart of the district we serve. As a fully licensed multi-line insurer, we offer property, automobile, and liability insurance protection to over 5,000 policyholders.
Our Services
At Dufferin Mutual Insurance Company, we are committed to providing our policyholders with quality insurance products and exceptional customer service. Our team of experienced insurance professionals works closely with our network of independent brokers to provide personalized insurance solutions to meet the unique needs of our policyholders. Our range of insurance products includes home insurance, farm insurance, commercial insurance, auto insurance, and more. We also offer convenient online payment options and a dedicated claims team to ensure that our policyholders receive prompt and fair settlements in the event of a claim.
Our History and Mission
As a mutual company, we operate on a principle of serving our policyholders, not shareholders. This means that any profits we make are reinvested in the company or distributed back to our policyholders. Our mission statement reflects our commitment to our policyholders: "To provide our policyholders with quality insurance products using sound business practices while serving as a good corporate citizen." We take pride in our long history of serving Ontario families for over 125 years, and we look forward to many more years of growth and service to our policyholders.
Our Community Involvement
As a corporate citizen, we believe in giving back to the community we serve. We are committed to supporting local initiatives and organizations that make a positive impact on our community. Our team of employees is also actively involved in various community events and charities, demonstrating our commitment to being a good neighbour and responsible corporate citizen.
Unsatisfactory Experiences with Insurance Company
Multiple customers have expressed dissatisfaction with their experiences with this insurance company. Their claims were denied, and they were dropped after making claims. The company's policy is to deny claims initially and wait for customers to sue, making them unreliable for those seeking to rent out their homes.
Unreasonable Premium Increases and Claim Denials
One customer experienced a significant increase in premium costs, only to find that their policy did not cover anything. Another customer had their policy dropped after making a claim for approximately $3500, despite having no claims for over 40 years. This shows that the company is not willing to work with customers and is more interested in saving money than providing adequate service.
Lack of Proper Adjusters and Building Engineers
A customer reported that the company's adjuster was unprofessional and made incorrect guesses about the cause of a water damage claim. Even after calling in a building engineer, the company failed to provide accurate information and left the customer with unresolved issues.
Negative Customer Feedback and Lack of Support
Customers have expressed frustration and disappointment with the company's lack of support and unwillingness to help with claims. Their negative experiences have led them to seek insurance from other companies that offer better service and more affordable rates.
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