Business Details
35 Years
experience
Emergency
services
Your Trusted Partner for Mental Health & Addiction Support in Ontario
Founded in 1991, ConnexOntario has been a trusted leader in connecting Ontarians with mental health, addiction, and problem gambling services. Our mission is to provide free, confidential, and 24/7 support through phone, chat, text, and email, ensuring accessibility for all residents. With a comprehensive database of over 5,300 programs, we facilitate seamless referrals to government-funded and charitable services. Our team of trained professionals combines compassionate listening with expert knowledge to guide individuals toward appropriate care. We maintain strong partnerships with community organizations, healthcare providers, and government agencies to enhance service delivery.Our commitment to innovation is demonstrated through digital tools like our interactive service directory and multilingual support for over 130 languages. We operate under founding principles of accessibility, good governance, and technological advancement to serve Ontarians effectively. Our fiscal year 2023-2024 statistics reflect 92,307 contacts served, including 12,698 crisis support interactions. We continuously evolve our services to meet emerging needs while maintaining strict confidentiality standards. Our work with youth initiatives like mindyourmind and partnerships with institutions like Good2Talk further expand our impact across diverse populations.
Services
Mental Health Support
Addiction Services
Problem Gambling Helpline
Crisis Intervention
Referral Services
Multilingual Assistance
Youth Resources
Professional Support
Screening Tools
Data Services
Details
- Year established: 1991
Highlights and features
- We offer 24/7/365 free and confidential support through multiple communication channels
- Our comprehensive database includes over 5,300 government-funded and charitable programs
- Trained professionals provide personalized service navigation with compassionate listening
- We maintain strict confidentiality while offering multilingual support for 130+ languages
- Our partnerships with provincial health organizations ensure accurate and up-to-date referrals
What people say
Compassionate support
24/7 availability
Successful referrals
Multilingual assistance
Timely help
Services
Mental Health Support
Our trained professionals provide information about mental health conditions and connect individuals with appropriate treatment options. We offer guidance for anxiety, depression, OCD, PTSD, and other mental health concerns through our comprehensive database of provincial services. Our support includes crisis intervention, inpatient treatment options, and community-based counseling programs.
Addiction Services
We connect Ontarians with addiction treatment services for substance use disorders and behavioral addictions. Our database includes withdrawal management programs, harm reduction services, and residential treatment facilities. We support individuals struggling with alcohol, drug, and prescription medication dependencies, as well as compulsive behaviors like gambling and internet addiction through personalized referrals.
Problem Gambling Helpline
Our specialized gambling helpline offers confidential support for individuals affected by problem gambling. We provide information about responsible gambling practices and connect callers with counseling services, support groups, and financial management resources. Our trained specialists help identify gambling addiction signs and facilitate access to treatment programs across Ontario.
Crisis Intervention
We offer immediate assistance for mental health and addiction crises through our 24/7 helpline. Our team connects individuals with local crisis centers, distress lines, and emergency services. We provide risk assessment and safety planning while maintaining strict confidentiality protocols to ensure appropriate care during critical situations.
Multilingual Assistance
Our services are available in over 130 languages through professional translation services. We facilitate three-way calls with interpreters to ensure accessible mental health and addiction support for diverse communities. This service enables non-English speakers to receive accurate information about local treatment programs and community resources.
Questions
Are your mental health services free?
Yes, all our services are completely free and confidential for Ontario residents, including access to our database of government-funded programs.
Do you provide direct counseling services?
We offer supportive listening and connect you with professional counseling services through our network of provincial treatment providers.
Can I get help for someone else?
Yes, family members, friends, or caregivers can contact us for support and referrals regarding loved ones facing mental health challenges.
How do you protect my privacy?
All interactions are confidential. We don't collect identifying information unless necessary for referrals or in cases of imminent harm risk.
Do you have services outside Ontario?
We primarily provide Ontario-specific information but can sometimes offer contact details for services in other provinces and countries.
